Call Centre Manager
2 weeks ago
Managed a team of 10 or more in a call centre setting?
Love multi-tasking and dealing with difficult queries?
Not afraid to support on the first line as well as deal with more complex internal needs?
Great.
This is an exciting time to join a busy call centre, working within the automotive industry. At the core of what they do, our client makes the car owner's life easier by managing insurance, warranty and repair issues for them - a one stop shop.
You will not only be responsible for a budget of £200k per month, but you will also manage the recruitment for and performance of the team of 12 CSAs. Understandably, call centre team management is a must. Ideally, a keen interest in cars and mechanics wouldbe lovely but this can be taught. We will also consider people from a workshop management background too.
The platform used to manage the claims and work being done, was created by our client and is a fantastic tool to ensuring they feel empowered and reassured. The platform makes your life easier as a call centre manager/Head of Repairs team ,manager but youwill still be responsible for dealing with disgruntled and difficult customers. Cars, and what goes wrong with time, is a mystery to most car owners so you will have to take the rough with the smooth when dealing with customers.
Your performance is measured against KPIs such as resolutions, customer satisfaction, the team's performance and if do well, you will receive a bonus.
This is a great varied and challenging role, it would suit someone who has boiunds of energy and enjoys supporting people, customers and staff.
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