Inbound Call Centre Agent

5 days ago


Birmingham, United Kingdom UNIQUE GRO LIMITED Full time

**Duties**
- Respond promptly to incoming calls from customers, addressing inquiries and providing accurate information.
- Utilise effective phone etiquette to create a positive customer experience.
- Perform data entry tasks accurately while maintaining attention to detail.
- Analyse customer needs and provide appropriate solutions or escalate issues as necessary.
- Communicate clearly with customers, ensuring they understand the information provided.
- Engage in upselling opportunities where appropriate to enhance customer satisfaction.
- Maintain an organised record of customer interactions and transactions in the system.
- Collaborate with team members to improve service delivery and resolve customer issues.

**Experience**
- Previous experience in a call centre or customer service role is preferred but not essential.
- Strong data entry skills with a keen eye for detail.
- Excellent verbal communication skills with the ability to articulate information clearly.
- Familiarity with upselling techniques is an advantage.
- A proactive approach to problem-solving and the ability to work under pressure.

Join us as we strive to provide outstanding service and support to our valued customers

Pay: From £24,521.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Additional leave
- Company events
- On-site parking
- Transport links

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Birmingham, B1 2JB: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 31/10/2024


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