Revenue Protection Assistant

4 days ago

Preston, United Kingdom Transpennine Express Full time

**Revenue Protection Assistant - On Train - Preston**

**You'll help keep ticketless train travel to a minimum**

**We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good.

As a Revenue Protection Assistant you ensure all passengers onboard our trains have a valid ticket, you'll also play a huge role in the customer experience we offer onboard our trains, making sure customers feel appropriately informed and assisted throughout their journey. You'll give advice on train times and platform information, you're there to help customers find their seat and stow their luggage. Our trains operate around the clock you'll work some early mornings and late nights.

With experience in customer service, you're a bit of an expert when it comes to dealing with customers, even during those difficult times. You're friendly and outgoing with bags of personality, professional and smart. As you'll be selling tickets, there's some handing of cash so you'll need to be comfortable with issuing accurate change.

**What we offer**
- Excellent career prospects.
- A personal development plan.
- Structured training and development.
- Competitive salary paid on 4 weekly basis.
- Generous annual leave entitlement.
- Free TransPennine Express rail travel for you and your dependants*.
- Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
- Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
- Option to join the Railway Pension Scheme with significant employer contributions.
- Family friendly maternity and paternity benefits.
- Plus, high street and lifestyle discounts as well as a cycle to work scheme*.
- Terms and conditions apply.

**Goings places has never felt better**

At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard.

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