Head of Bureau

Are you an experienced analyst looking for their next step or are you currently doing a similar role and want to explore a new challenge?

At Sustainable Energy First we are driven to inspire and empower our people to make an environmental and economic difference for themselves, our clients, and the planet.

As a leading energy and utility management consultancy, Sustainable Energy First delivers its core services which include procurement, revenue recovery, compliance support and net zero consultancy alongside its pledge to place economic and environmental sustainability at the heart of its purpose.

We are looking for our new Head of Bureau join our growing company and be a key driver in Sustainable Energy First reaching his carbon reduction goals.

This role can be a remote WFH or hybrid, or fully office based, depending on where you are based and how you prefer to work.

Previously named BiU, this is an exciting opportunity to join an established and successful company and make a real impact on a great team.

The Head of Bureau will manage and motivate a team of analysts to deliver a bill validation service and provide an outstanding customer experience.

Reporting into the Director of Energy Management, this influential role is central to our core service delivery and we are looking for someone confident and passionate enough to make a real impact on the business.

**The role**:

- Own and be responsible for a small number of key accounts, carry out the client energy analyst role across the allocated accounts, ensuring the clients receive the best validation services in line with their SE First contracts.
- Manage and motivate a team of Analysts to validate and analyse ongoing utility expenditure, identify any over charges and or errors on the invoice
- Ensure that SE First customers receive the appropriate reporting of the highest quality via the team.
- Maintain and seek to continuously improve the information flow between data management and validations to allow analysts to carry out a validation service
- Ensure queries are progressed with full handover by the Validation Analysts to the Query team
- Manage recruitment for the team, reviewing CVs and attending interviews
- Liaise and collaborate with the Strategic Account Managers on the customer journey ensuring a customer focused service.
- Support the Team by providing meaningful 121s, assessing training requirements, career development and making employee well being a priority.

In return for your talent, Sustainable Energy First will provide you with a great team environment, award winning people culture and a work day that is challenging and rewarding. Our managers hold monthly 121 meetings with their teams to help them to succeed and support them in learning and developing. We offer flexible working, health care cash plan, company pension, subsidised gym membership or equipment, private healthcare, cycle to work scheme, salary sacrifice electric vehicles and all expenses paid trips away for 5,10,15 and 20 year services.

We are a certified Investors in People Silver business, as well as one of the UK’s Best Top 100 Companies to work For, 2020 and 2021.

**Inclusive Employer**

**Job Types**: Full-time, Permanent

Bonus of 5k - 10k based on experience

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Private medical insurance
- Wellness programme
- Work from home

Schedule: Monday to Friday

Supplemental pay types:

- Performance bonus

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£45,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Private medical insurance
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Lytham St. Annes, FY8 2NA