Enhanced Housing Management Worker

3 days ago

London, United Kingdom HR Solutions - Client Full time

**Hours**:37.5 hours per week, Monday to Friday
**Contract**: Permanent
**Salary**:£25,152 - £27,009 per annum
**Location**: Islington, N7 7JP

Our client, Peter Bedford Housing Association (PBHA), works in Hackney, Islington and Newham alongside people who have faced long-term social exclusion through homelessness, mental health problems, drug and alcohol misuse, offending, learning difficulties or multiple needs.

They offer more than housing: by providing a combination of support, work, training and community, they are leading the way in social inclusion, enabling people to take control of their lives and shape brighter futures. They are committed to mutual support, participation and personal development for both their staff and service users.

**The role**:
The Enhanced Housing Management Worker works within the housing team to provide a high-quality service to help tenants sustain their tenancies, develop independent living skills and move-on to a long-term home.

**Key duties and responsibilities**:

- Regular contact with tenants
- Identifying individual tenancy sustainment needs through assessment and an identified Housing Plan detailing risks, tenancy sustainment needs and move on plans
- Deal with complaints, nuisance and tenancy disputes as they arise
- Work with tenants to promote self-help and mediation approaches to dispute resolution and address and escalate in line with procedure
- Liaise with housing officers, the finance, and Enterprise and Training departments to provide effective prevention and management of rent issues, escalating where necessary
- Carry out H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed
- Provide a drop-in service at the office hubs
- To ensure that PBHA’s systems are accurately updated specifically in relation to contact with tenants
- Contribute to a high-quality housing service direct to PBHA’s tenants.

**Person specification**:

- To have worked in a paid or voluntary capacity with at least one of the following groups: people who have mental ill health, learning difficulties, people who have been homeless, or people who have had substance misuse issues
- An overall understanding of the wellbeing needs of disadvantaged groups
- Willingness to learn and develop professionally
- Effective communicator
- Co-operative team player
- Able to effectively prioritise work tasks
- Good IT skills, including using Microsoft Office.

**Peter Bedford Housing Association offers in return**:

- Excellent support
- Enhanced pension, sick and Maternity / Paternity pay
- Access to an extensive range of training
- A psychologically informed environment
- 26 days annual leave per annum plus bank holidays, rising by an extra day each year up to 30 days plus bank holidays
- Cycle to work scheme
- Eye care vouchers
- Agile working.

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