Senior Administrator

**Senior Administrator**
**Broxburn, West Lothian - own transport required**
**£25,000 + FREE PARKING + Benefits**

**Hours: Monday to Friday 8.30am - 4.45pm (45 min lunch)**

**The Company**:
Our client is extremely well established and have over 80 years supplying quality and bespoke products into the Hospitality and Leisure markets in the UK and overseas. They work with designers and manufacturing partners to develop new products and bespoke items for some of the most prestigious companies. They are proud of their values and ethos and have created a great working environment.

**The Job**:
Provide a professional and efficient first point of contact for prospects, customers, and suppliers, ensuring they receive excellent service, whilst optimising sales opportunities. Support of the commercial activities of the sales team, ensuring information capture and processes are effective and accurate.

**Key responsibilities**:
To be a professional and friendly first point of contact for customers, new and existing and suppliers.
To liaise with prospective customers to ensure positive relationships are established and details of potential opportunities are logged and passed to the Sales Team.
Support the Sales Team with following up sales opportunities and quotes.
Ensure that new customer data is accurately captured on our CRM/ERP system.
Maintain and develop relationships with existing customers.
Ensure orders and enquiries are dealt with efficiently and effectively and that customers are kept up to date with their order status and progress.
Ensure that deliveries reach the customer on time and in the most cost-effective way.
Manage suppliers to ensure the best prices are obtained and that purchase orders are processed efficiently and effectively.
When complaints arise, ensure they are handled promptly and courteously.
If you are dealing with any extraordinary customer or external sales requests, ensure that the General Manager is informed and has agreed to the requests.
If you are dealing with any extraordinary purchase requirements, ensure that the Operations Manager is informed and has agreed to the purchase.
Collaboration with Internal & External Sales Team to support and highlight any potential opportunities / issues with existing projects.
Support the business with any other reasonable duties such as post, stationery, filing.

**The Person**
Good standards of Math's and English.
General administration experience and CRM/ERP experience.
Administration in experience in a sales environment.
Excellent communication and interpersonal and the ability to deal with people at all levels.
Willingness to learn with the drive to go the extra mile.
Good organisational and planning abilities and problem solving and decision-making skills.
Good self and time management skills and the ability to show & take initiative, whilst understanding/operating within authority limits.
IT Literacy - MS Outlook, Word / Advanced MS Office Skills.
Ability to identify and recommend short and long-term improvements to processes.

**The Benefits**: 25 days holiday + 9 bank holidays, Full training on systems and product knowledge training, Contributory Pension, Life Insurance, Free Parking

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person