Technical Specialist

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**About the role**:
We are currently seeking an Office Technical Specialist to work out of our Slough Offices. In this role you will be responsible for giving quality advice, guidance as well as technical decision making for reactive works within Waste Networks across the region.
As the Successful applicant, your role will be at the heart of day-to-day operations with field teams calling for advice and guidance, as well as ensuring the right work is raised at the right time. This is a chance to work as part of a team that is not onlyinvolved in the day-to-day work of Thames Water, but will also give you the opportunity to be part of strategic projects that help shape the future of the business. The role will allow you to grow your knowledge, learning about and gaining an understandingof exciting new and innovative technology being used in the waste industry.
The Office Technical Specialist function is to ensure contractors carry out the right checks and that balances are in place for our money to be spent wisely.
**Key accountabilities include**:

- Raising and signing off on planned and remedial work for the waste network balancing whether the work is operationally beneficial, cost effective and delivers for the customer.
- Coordinate both reactive and complex planned technical activities to ensure maximum effectiveness and mínimal customer impact.
- Provide technical support to determine solutions to problems and ensure a robust, stable and efficient network via phone calls and electronic work reviews
- Reviewing customer cases to help provide clear feedback to the customer about their issues and tailor making packages of work to suit.
- Deciding on how to best mitigate a situation to ensure our network and?assets?have the least environmental impact
- Working closely alongside Civil Engineers to find the most cost effective solutions, whether that is a solution that prolongs the networks life or upgrades it, to resolve wastewater issues.

**To be successful you will have the following skills and experience**:

- An understanding of drainage & waste networks
- Educated to an A level or equivalent, or have equivalent experience
- Sound working knowledge of Health & Safety regulations, Business Operating Plan, quality systems
- A positive mindset and the ability to both work alone and as part of a wider team
- Strong problem-solving skills.
- Good verbal and written communication skills
- Fully competent at using the appropriate Company IT systems and office software - this is an office-based role using various IT system so competency is a must

**What’s in it for you?**
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you moneyand support your wellbeing.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customerson the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.