Outpatient Administrator/reception
1 day ago
An opportunity has arisen for a Reception/Outpatient Administrator to join the Trust's Community Mental Health Services Team, based at Centenary House in Hitchin.
To work as part of a Team and to be responsible for the administration of outpatient clinics, liaising with doctors, service users and professional staff on an ongoing basis. Duties include responsibility for managing outpatient appointments on the Electronic Patient Records (Paris) as per the Booking & Choice Policy; Inputting all relevant clinical data: registering of patient details and continuous updating of patient records, booking all new and follow up clinic appointments and liaising closely with the team secretaries. To maintain a small switchboard and transfer calls throughout the unit; dealing with visitors to the Unit; distributing incoming mail and managing the outgoing mail; logging faults with Estates and ensuring that the reception area is kept tidy.
All staff should comply with the Trust’s Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity.
- Responsible for the smooth running of the Outpatient Clinics, generate correspondence to service users and ensure that all service users have follow-up appointments, if appropriate.
- To ensure accurate data registered on EPR (Paris); to produce data for audits.
- Responsible for ensuring that all visitors to the Unit and all telephone calls are dealt with promptly and in a professional manner; bearing in mind the need for confidentiality and the requirement to promote the Trust’s corporate image
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