Afternoon Tea Host/hostess

2 weeks ago

London, United Kingdom The Ritz London Full time

**THE RITZ LONDON OVERVIEW**

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining and world-renowned Afternoon Tea. At every opportunity, our employees create a positive, memorable, and magical experience for both our customers and colleagues.

**POSITION OVERVIEW**

We have an exciting opportunity for a dynamic and enthusiastic individual to join our team at The Ritz London within the Palm Court as our Palm Court Receptionist, covering our Afternoon Tea service. This is a one year, fixed-term maternity cover.

As a Palm Court Receptionist, you must be passionate in delivering and conveying service excellence both in person and over the phone - this role requires you to provide a warm and friendly meeting and greeting service and to personally welcome guests to their afternoon tea. As a Palm Court Receptionist, you must be fully conversant with all of our menus within the Palm Court and be knowledgeable of all other Food & Beverage and Hotel Outlets.

**ENTRY REQUIREMENTS**
- Strong administrative skills and computer knowledge
- Relevant experience in a 5-Star or fine dining property
- Awareness of luxury service standards
- Excellent customer service skills
- Possess the ability to work under pressure and have strong organisational skills
- Great command of the English language, both spoken and written
- Display a polite and professional attitude to internal and external guests

**OUR BENEFITS**
- Highly competitive salary within the luxury London Hotel sector
- Instant reward and recognition scheme
- 28 holidays (including bank holidays)
- Learning & Development opportunities
- Employee discount scheme for Ritz goods and external providers
- Free laundry service for tailored uniform
- Complimentary meals on duty
- Social events and activities
- Season ticket loan
- CODE Hospitality App
- Wellness treatments: massage, chiropody and more
- Pension scheme
- Employee mental health assistance helpline
- Employee Introductory Scheme (£600)
- Training Fund Assistance

INDFOH

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