Visitor Journey Consultant

We’re looking for an experienced Visitor Journey Consultant to help us keep the National Trust’s visitors at the centre of every decision and create the best days out for everyone cross Wales.

Rydym yn chwilio am Ymgynghorydd Taith yr Ymwelydd i’n helpu i sicrhau bod ymwelwyr yr Ymddiriedolaeth Genedlaethol yn ganolog i bob penderfyniad, a chreu’r dyddiau allan gorau i bawb ledled Cymru.

What it's like to work here:You’ll be part of the Trust’s internal consultancy: a flexible resource of specialist skills and expertise. As one of a multidisciplinary team of experts, including curators, fundraisers, building surveyors and project managers, you’ll be working with others to help make things happen.

As this role covers all of Wales, your contractual place of work will be the nearest National Trust consultancy office to your home. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40-60% of your working week.

**Sut brofiad yw gweithio yma?**

Byddwch yn rhan o ymgynghoriaeth fewnol yr Ymddiriedolaeth: adnodd hyblyg o sgiliau arbenigol. Fel un o dîm amlddisgyblaethol o arbenigwyr, gan gynnwys curaduron, codwyr arian, syrfewyr adeiladu a rheolwyr prosiect, byddwch yn gweithio gydag eraill i wneud i bethau ddigwydd.

What you'll be doing:Over the next two years, you’ll be working closely with colleagues at built and outdoor sites across Wales to deliver our everyone welcome ambitions

You’ll be helping to build their confidence as they seek to improve the experience of people who visit the places they look after. Your focus will be on access standards, achieving innovation and excellence in presentation standards, interpretation and meeting the needs of all visitors. You’ll do this through training and sharing ideas and practical solutions from both inside and beyond the Trust. You'll champion and evaluate the quality of each experience and interaction a person has with the Trust, monitoring and reporting results both regionally and nationally.

**Beth fyddwch chi’n ei wneud?**

Dros y ddwy flynedd nesaf, byddwch yn gweithio’n agos gyda chydweithwyr mewn safleoedd adeiledig ac awyr agored ledled Cymru i gyflawni ein huchelgeisiau croeso i bawb.

Byddwch yn helpu i feithrin eu hyder wrth iddynt geisio gwella profiad pobl sy’n ymweld â’r lleoedd y maent yn gofalu amdanynt. Byddwch yn canolbwyntio ar safonau mynediad, cyflawni arloesedd a rhagoriaeth mewn safonau cyflwyno, dehongli a bodloni anghenion yr holl ymwelwyr. Byddwch yn gwneud hyn drwy hyfforddiant a rhannu syniadau a datrysiadau ymarferol o’r tu mewn i’r Ymddiriedolaeth a thu hwnt. Byddwch yn hyrwyddo ac yn gwerthuso ansawdd pob profiad a rhyngweithiad sydd gan unigolyn gyda’r Ymddiriedolaeth, gan fonitro ac adrodd ar ganlyniadau, yn rhanbarthol ac yn genedlaethol.
- Who we're looking fora champion of inclusion, who helps support everyone to feel welcome
- keenly aware of innovative approaches in the world of customer service or visitor attractions
- up to speed with using evaluation and measurement to drive consistent standards
- practically experienced in raising standards of service and presentation for visitors
- knowledgeable about audience segmentation and the needs of different audiences
- a confident communicator, good at working with a wide range of people both internally and externally
- focused on giving a great service to your clients, using your skills to understand, influence, negotiate and find solutionsadept at managing your time, costs and quality with a busy and varied workload, with some experience of managing small projects

**Yr hyn yr ydym yn chwilio amdano**:

- hyrwyddwr cynhwysiant, sy’n helpu pawb i deimlo bod croeso iddynt
- ymwybodol iawn o ddulliau arloesol ym myd gwasanaeth cwsmeriaid neu atyniadau ymwelwyr
- hen law ar ddefnyddio prosesau gwerthuso a mesur i sicrhau safonau cyson
- profiad ymarferol o godi safonau gwasanaeth a chyflwyniad ar gyfer ymwelwyr
- gwybodus ynglŷn â dyraniad cynulleidfa ac anghenion gwahanol gynulleidfaoedd.
- y gallu i gyfathrebu’n hyderus, gan weithio gydag ystod eang o bobl yn fewnol ac yn allanol
- yn canolbwyntio ar ddarparu gwasanaeth gwych i’ch cleientiaid, gan ddefnyddio eich sgiliau i ddeall, dylanwadu, trafod a dod o hyd i atebion
- yn hyfedr wrth reoli eich amser, costau ac ansawdd gyda llwyth gwaith prysur ac amrywiol, gyda pheth profiad o reoli prosiectau bach

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic