Customer Advisor

2 days ago

Bicester, United Kingdom Value Retail PLC Full time

Overview:
We are looking for a **Customer Advisor** to join our team at **Herno** in **Bicester Village**.

As **Herno Ambassador**, the Customer Advisor’s responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service.

**Profile**:

- Relevant work experience as Customer Advisor in a luxury boutique.
- Aligned with the Brand identity and detail oriented.
- Passion and high motivation for Herno products and Brand.
- Excellent interpersonal, teamworking and problem solving skills.
- Fluency in English is required; knowledge of a second language will be considered a plus.

**Responsibilities**:
**The main responsibilities are**:

- Create a relationship with customers through the implementation of the Brand Presentation, focus on personalized customer experience in line with the brand philosophy.
- Contribute to the achievement of the store's business objectives and individual objectives, through the Herno Customer Experience and sales ceremony.
- Ensure high standards are maintained through proper implementation of visual guidelines.
- Enriching one's presence in the Boutique through a careful interpretation of the Herno style, guaranteeing the team and oneself continuous updating on products and new collections.
- Ensure compliance with retail operating procedures and guidelines provided by headquarters.
- Maintaining sales floor and visual display to a high standard in line with brand guidelines.
- Consolidate and develop the CRM activity, aimed at customer loyalty.
- Ensure customer satisfaction by solving customer problems by suggesting optimal solutions.

Qualifications:
**Profile**:

- Relevant work experience as Customer Advisor in a luxury boutique.
- Aligned with the Brand identity and detail oriented.
- Passion and high motivation for Herno products and Brand.
- Excellent interpersonal, teamworking and problem solving skills.
- Fluency in English is required; knowledge of a second language will be considered a plus.

**Benefits**:

- Great monthly commission scheme based on the store target
- Store discounts according to the company policy
- Free Health Insurance

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