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Service Desk Analyst
3 weeks ago
Are you looking to start your IT career?
- Do you want industry-recognised certifications and hands-on skills?
Our 12 week IT technician Skills Bootcamp can give you that and more
Our Skills Bootcamps will offer you a Level 3 qualification PLUS industry-recognised certifications to give YOU the skills Daisy Corporate Services are looking for, including a guaranteed interview for the Service Desk Analyst position on completion of theprogramme.
Previous experience isn’t necessary, all we ask is you have the right attitude and desire to start you career in IT.
**Am I eligible?**
- Are you aged 19+?
- Have you lived in England for at least 3 years?
- Are you hungry for your dream career?
- Can you commit to 12 weeks attendance and a WANT to learn?
- Have access to a reliable internet connection with a PC/ Laptop.
**What will we give you?**
Our Skills Bootcamp will build all the technical knowledge and practical experience you need to start your IT career. You will attend 5 x sessions a week through our online, trainer-led workshops.
The industry certifications you will gain include:
- CompTIA A+
- Windows 10.
- Office 365.
Our specialist Career Support team will develop your employability skills, helping to coach you through interviews and CV drafting, hone your soft skills and secure your first role or apprenticeship in IT
**Why Just IT**
**Service Desk Analyst Role**
Are you based in Leeds?
As a Service Desk Analyst you will provide support for incident resolution and request fulfilment that is customer focused on the delivery of service excellence and continual service improvement. You will support the team in line with individual and teamobjectives and goals. You will adopt a customer centric approach and be accountable for delivering value to the customer and the customer relationship.
**Responsibilities**
- Ensuring all Incidents and Service Requests are accurately identified, categorised, prioritised, and managed.
- Delivering against agreed objectives, KPIs and SLAs.
- Collaborating with the wider operational, account and 3rd party teams to resolve customer tickets.
- Adoption of documented processes and procedures to support working practices.
- Adoption of the Daisy values and behaviours.
- Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Daisy Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
**Essential skills**
- The ability to work under pressure in a fast-paced environment
- Drive, self-motivation, and ability to work under own initiative
- Good organisational skills with the ability to multi-task
- Previous customer service experience
- Good relationship building skills
- Good verbal and written communication skills
- Good problem-solving abilities
Working hours = Mon to Fri - 9AM-5PM
