Receptionist
7 days ago
Responsible for the reception of patients and visitors to the Department and all reception duties concerned eg sorting post / filing / stock monitoring / photocopying / delivery checks/scanning/booking transport. Responsible for the timely and accurate management of patient information in theDepartment. Responsible for registering new patients on the Patient Administration. System / Symphony / System One ensuring data is retrieved and recorded accurately as the information is fed to other systems within the hospital.
To generate and send out letters to patients inviting them to contact the department to make an outpatient appointment (Partial Booking), taking account of clinic rules, urgent/routine ratios, cancelled clinics and specified return timescales for review patients and if no response a letter is sent to the patients GP and the referral is cancelled from the Patient Administrative System to allow best utilisation of outpatient clinic appointment slots and ensure no wasted capacity if patients do not respond. To receive and deal with telephone calls from patients. To ensure that all appointments which require cancelling or amending are reallocated for patients. Booking of transport for patients, where medically necessary.
Identifying potential overseas visitors on arrival for appointments or admissions and inform overseas patient interviewer to ensure appropriate action is taken. To ensure that patients calling the department are dealt with in a prompt, responsive and courteous manner at all times in order that patients are satisfied with the service provided by the Reception Team to ensure the Trust is portrayed in a positive manner. Liaise effectively with patients, general practitioners, hospital staff and other professional bodies to ensure the smooth running of the department. Ensure patient satisfaction and confidentiality is maintained throughout.
Deal with distressed, abusive and/or complaining customers face to face and via the telephone. Provide a service to patients and secretaries regarding requests/queries. Able to work under pressure both supervised and unsupervised carrying out duties in accordance with departments Policies and Procedures ensuring quality standards are adhered to. Compiling and sending clinical letters as required.
Ensure all patient demographic information is collected and updated.
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