Hotel Receptionist

2 days ago

Wilmslow, United Kingdom JW Lees Full time

**Hotel Receptionist Vacancy - Wilmslow - Flexible hours including weekends - Up to £10.42 per hour**

Are you looking for that next opportunity in Hospitality? Are you friendly, customer focused and love working within a great team? Then this may be just the right role for you

**What we offer you**:

- Competitive pay - up to £10.42 per hour plus gratuities
- Profit share
- Discount in all our pubs and hotels
- Amazing progression opportunities
- Access to our employee assistance programme

**About the Hotel ReceptionTeam Member role**:
The Stanneylands Hotel has an exciting opportunity for a full-time **Hotel Reception Team Member** to join the Front of House team. As a **Hotel Reception Team Member** you will be the first face to greet our guests and give them a great impression of our amazing Hotel. Dealing with our guests on a daily basis and supporting the Management team, you’ll be an expert in communication and know how to work well as part of a team.

**Responsibilities**:

- Meet and greet guests and visitors to the Hotel
- Manage face to face, on line and telephone bookings
- Check all reservations and room allocations
- Handle guest queries and requirements
- Check guests in and out of the Hotel
- Prepare restaurant reservations
- Maintain occupancy levels on the computer system
- Manage the computer system including room rates and changes
- Deal with customer requirements, complaints and service issues
- Handle cash and card payments
- Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
- Maintain a high standard of personal appearance

**About The Stanneylands Hotel**:
**About JW Lees**:
JW Lees is a sixth-generation family brewery company which was founded in 1828. Our six values are at the heart of everything we do:

- **Proud - Savvy - Honest - Passionate - Personal - Together

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