Lettings Administrator

**Lettings Administrator - Salford Quays (Hybrid)**

Circa £20,500

**About us**:
Placefirst is a build-to-rent developer and regeneration specialist, with a growing portfolio of over 1500 homes throughout the UK. Established in 2010, we have a proven track record of delivering high quality, professionally managed homes for rent. We manage thriving neighbourhoods across multiple regions; a mix of new build and innovative refurbishment, single-family rental homes and apartments for the modern renter. We design for our residents, and learn from each of our neighbourhoods. Our homes are specifically built for rent to a high quality to give you peace of mind. We also design, let and manage our homes ourselves. The fact that we do it all, from start to finish, gives our customers the best experience and ensures our neighbourhoods are stress-free, safe and enjoyable to live in.

We are lucky to have a business full of passionate, skilled and friendly people, who all help to make Placefirst what it is. If you’re interested in joining us and can contribute positively to our culture.

A**bout the role**:
As a Lettings Administrator within the Lettings Team, you will be a proactive and organised individual who will be able to carry out tasks through to a successful conclusion. The Lettings Administrator will be organised, efficient and able to work alone as well as take instruction from the Lettings Manager and Lettings Co-Ordinator. The key focus will be to ensure our customer enquiries and applicants are progressed through the applicant journey efficiently and with excellent customer service.

**Key responsibilities**:

- Deal with all enquiries relating to property lettings
- Follow up on leads, book viewings and answer customer enquiries regarding properties and the applicant process.
- Manage the applicant database.
- Ensure excellent communication with applicants and general enquiries.
- Keep up to date with the lettings and property market and ensure that all current legislation is met, including ‘Right to Rent’ and the Tenant Fees Act 2019.
- Provide administrative support to the Lettings Team.
- Ensure each applicant is appropriately assessed in line with procedures and criteria.
- Be constantly aware of the many opportunities available within the lettings market and recommend ways to use them to the company’s advantage.
- Aim to exceed the standards of performance and targets set, optimising every opportunity to achieve the company’s goals.
- Take payments and process accordingly.
- Assist with handling complaints in line with the complaint’s procedure.
- Be able to perform viewings and assist with launch events when required.
- To carry out such other duties which are consistent with the nature, responsibilities or as necessitated by the needs of the business.

**Scope of the role**:

- Placefirst expects to grow significantly over the next 3 years and our aim in that time is to reach 6,500 residential units. You will be expected to play a significant part in delivering the best possible experience for our customers and applicants across the portfolio.

**Skills, knowledge and experience**:

- Industry specific knowledge.
- Holds a relevant industry related qualification and accreditation or would be willing to work towards.
- Knowledge of the Tenant Fees Act 2019.
- An understanding of the Right to Rent obligations.
- IT literate.

**Characteristics**:

- To positively contribute to team spirit across all disciplines.
- A team player and willing to deliver on the detail.
- Motivated self-starter, with the ability to manage own workload.
- Flexible in your approach to your work and delivery.

**Competencies**:

- An excellent communicator.
- Ability to influence others positively.
- Ability to meet tight deadlines and work in a target driven, yet customer focused environment.

**Closing date;** Respond as soon as possible.

**Company Benefits;** Pension, Private Medical Care, Life Insurance, Salary Sacrifice Schemes (Electric Vehicle / Bicycle)

**Salary**: £20,500.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Salford, M53EJ: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

- Driving Licence (preferred)