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Customer Service Executive

2 weeks ago

Solihull, United Kingdom Secure Trust Bank Full time

At Secure Trust Bank our customers are at the heart of everything we do and we are committed to providing service excellence at every opportunity.

We are now looking for a number of driven, committed and enthusiastic Customer Service Executives to join our Vehicle Finance Team.

**The Role**

Working within our Vehicle Finance Team, you will provide an excellent customer contact experience for all Vehicle Finance customers, aiming to resolve customers’ enquiries at first point of contact.

This is a fast paced role within one of our fastest growing teams, we offer excellent in house training and development schemes and a range of external qualifications to enable your progression and career development. Every single member of our team has a personal development plan to help them achieve their goals, whatever their career ambitions.

**What you will bring**

You will ideally have experience gained within customer service environment and will be able to demonstrate a high level of customer focus. You will have the ability to build rapport with customers and ensure that they feel valued at every touch point, and act quickly and efficiently upon requests.

We have both full-time and part-time opportunities available, with flexible shift patterns to suit including evening and weekend cover.

Our opening hours are Monday - Friday between 8am - 7pm, Saturday 9am - 5pm and Sunday 10am - 4pm. We are also open Bank Holidays from 10am - 4pm. We are a hybrid working business so once you are fully trained you will be able to work remotely for up to 3 days per week, we will also consider part time hours.

**How you will be rewarded**
- Our entry level salary is £19,300 - £21,500 per annum (depending on experience), you also get;
- Annual bonus scheme
- Life assurance
- Matched pension contributions
- 25 days annual leave plus bank holidays and your birthday off, on us
- A wellbeing hour to spend doing whatever makes you happy
- A wide range of flexible benefits from Cycle2Work to private healthcare
- Free fruit and hot drinks throughout the day
- Paid volunteering days and matched charity fundraising
- Free parking
- At Secure Trust Bank you will not be a small cog in a big wheel, you will have the autonomy to use your skills and experience to drive our business forward and have a tangible effect on our success.