Customer Service Agent

2 days ago

Farnborough, United Kingdom Farnborough Airport Ltd Full time

*What we are looking for: *

Farnborough Airport Limited is looking to recruit two Customer Service Agents on a maternity cover bases with the possibility of being made permanent. This role is to work as part of the larger Customer Services team and report into the Customer Services Manager.

*About the role: *

Within this role you will work as part of a team to:

- Provide excellent customer service to all passengers and crew travelling through the airport
- Accompany passengers and their luggage to lounge areas
- Ensure that the terminal and all passenger lounges are maintained to exceptional standards
- To be responsible for an efficient and safe transport of passengers and crew to and from the aircraft in a company vehicle or by escorting the passengers in their own vehicle
- Provide support and assistance to crew
- To assist all visitors, arriving and departing, with any specific requirements they might have, including hotel/restaurant bookings, car hire or other ground transportation
- To be responsible for meeting and greeting every aircraft arriving as soon as they land, whether flights with passengers or “empty” flights
- To provide welcome and check-in facilities for large flights in accordance to current operating procedures
- To facilitate the arrival and departure process for passengers having to be checked by the Government agencies (Immigration, Special Branch, Customs, VAT (where appropriate)

*About you: Skills, Qualifications and Experience*

*Essential: *
- Previous experience of working in a customer facing role ideally in a luxury setting This role would suit premium lounge hostess, cabin crew but it is not essential
- Flexible in approach and able to work across a variety of shift patterns
- Full UK driving license holder
- Must be able to meet CRC security clearance requirements

*Desirable: *
- Airside driving experience

*What we can offer you: *
- Competitive salary
- 25 days holiday per annum (pro-rata), plus statutory public holidays.
- Workplace pension scheme with enhanced employer contributions
- Life assurance
- Access to medical plan including a range of private treatments (after probation period)
- Company sick pay scheme
- Electric vehicle scheme (after 9 months of employment)
- Sustainable travel scheme
- Free onsite parking
- Cycle to work scheme
- Access to an Employee Assistance programme and helpline
- Discount on accommodation and food/beverage at affiliated hotel and pub
- Access to discount and savings scheme
- You’ll also get all kinds of other great perks, like social events and special employee offers
- The opportunity to work for a company that is officially certified as a great place to work

**Job Types**: Fixed term contract, Temp to perm

**Salary**: £24,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Sick pay
- Wellness programme
Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Farnborough, GU14 6XA: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to provide five years of UK references in order to obtain an airside pass?

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

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