Billing & Collections Advisor

2 weeks ago

Carlisle, United Kingdom Grain Full time

**Billing & Collections Advisor - Carlisle**

**Role Profile**

Are you a confident and motivated finance, billing or collections team member looking for your next opportunity?

We are looking for a customer focused, motivated individual for a role as a Billing and Collections Advisor to support Grain’s customer experience. As well as contacting customers on the telephone to collect outstanding payments, you will manage the billing aspect of customer accounts and follow our debt process to support customers to continue accessing our service.

You will have excellent customer facing skills, particularly with customers who may have fallen behind on payments. You will need to use your fantastic customer service skills and problem solving to reach an outcome that keeps our customers connected and reduces the risk of failed payments and terminated accounts.

**Main Responsibilities**
- Monitoring customer accounts to identify overdue payments
- Keeping accurate records and reporting on collection activity
- Outbound and Inbound contact to customers to collect payments and ensure payment method is up to date
- Understanding and explaining customer sales offers and discounts
- Assigning overdue payments to ensure balances are correct
- Checking credit applied to accounts are correct
- Assisting with revenue assurance checks
- Spot trends on accounts to identify areas for improvement and limit risk
- Resolve billing and customer credit issues
- Process payments on our CRM

Working hours

This is a full-time role working 37.5 hours per week. This role is Monday to Friday with occasional weekend working required.

**Experience required**
- Knowledge of billing procedures and collection techniques
- Experience and knowledge of MS Office
- Comfortable working with targets
- Patience and ability to manage difficult conversations
- Skilled in negotiation
- Problem-solving skills
- Customer service experience

**Excellent Employee Benefits**
- Salary £22,308 per annum
- 33 days annual leave (including bank holidays)
- Up to 7% pension contribution
- 4 times salary life insurance cover
- Employee Incentive Scheme
- Employee Referral Scheme
- Perks at Work Scheme

**About Grain**

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

**Job Types**: Full-time, Permanent

Pay: £22,308.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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