Sales Operations- Co-ordinator

19 hours ago


Wembley Central, United Kingdom Elite Full time

Global Luxury Goods brand requires a permanent Retail Operations Co-ordinator to join them in their London Head Office. You will be involved in all missions aimed at optimising retail processes and improving the customer experience, in a context of sustainedgrowth in turnover. To provide a constant support to the retail network on all processes and tools to improve store operations, both back-office (stock and admin.) and front-office (sales and service).
**Commercial and administrative support**:

- Provide daily operational support to the stores as needed on all areas.
- Support during the destocking / special sales / new store opening operations.
- Support the yearly price update: check consistency with Finance, check prices in Cegid, pass on the information to the stores, share any guideline.
- Control and management of all CITES documentation.
- Liaise with logistics suppliers for any follow-up (pending deliveries, CITES permits, claims etc).
- Liaise with customer service in Paris for any follow-up (pending deliveries, prioritisation, suspension, invoicing, credits etc).
- Delivery claim management (filing of a claim and follow-up with the stores).
- Support Finance with monthly credit reconciliation.
- Run monthly KPI reports and advise Retail Operations Manager of any possible action plan.
- Monitor store shrinkage and propose possible action plan.
- Monitor negative stock and propose possible action plan, as well as supporting the stores with its deployment.
- Participate in the monthly stock management meetings.
- Support before (preparation), during and after (investigation) the stores’ cycle counts / annual stocktakes as needed.
- Ensure the accurate and efficient use of existing after-sales tools.
- Monitor after-sales KPIs and recommend any action plan.
- Liaise with local repair providers when necessary.
- Attend monthly Group After-Sales meeting and action any follow-up.

You, ideally, will be retail and service-oriented, with a good knowledge of store front-office and back-office operations, acquired through previous experience in Sales and/or Operations.“Hands-on” / “can-do” attitude, pragmatism, proactivity. Project managementskills / team-player, ability to coordinate various stakeholders.



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