Customer Service Controller
1 week ago
Auto-Rescue Logistics (ARL) provides 24/7 vehicle recovery & breakdown services to motor insurers, car and commercial fleets, salvage companies, transport and coach operators, and body shops. ARL also provides an out of hours insurance claims and call handling service to motor insurers and accident management companies.
Hybrid working from home and our Northampton office, we are looking for someone to join our team of Customer Service Controllers. Our team is customer focused and offers a very high standard of care and communication.
**Duties include**:
- Handling incoming and outbound calls - dealing with businesses and the motoring public
- To provide accurate and relevant information to various involved parties on a regular and timely basis
- Arranging vehicle recoveries as per customer requirements
- Dealing with ongoing recovery cases and assisting with any issues that may arise
- Arranging assistance for breakdown customers
- Taking inbound calls relating to insurance claims and processing the calls accordingly
- Building customer relationships and providing second to none customer service
**We are looking for someone who**:
- Is helpful and confident on the telephone
- Can use their own initiative
- Can work as part of a team as well as independently
- Can provide quality customer care and understands the importance of a good customer journey
- Is reliable
- Is willing to learn
- Is methodical and conscientious
- Can multi-task and be proactive
- Has a positive outlook to life and your career
**Required Education, Skills and Qualifications**
Given the nature of the role you should have a confident approach and good telephone manner to speak with businesses and the motoring public. A helpful attitude and enthusiasm are essential when joining us. You must also have experience using Microsoft programmes such as Outlook and Word. We offer full in-house training with support and guidance, no previous experience within this sector is necessary.
**Working Hours**: We work to a four-week rota, so you know your shifts well in advance. You will be working 3 evenings a week and every other weekend working 6 hour shifts which could be either 17:00 to 23:00 or 18:00 to 00:00.
We currently have a hybrid working model in place, working two days in the office and the other days remotely. However this is only temporary due to COVID and we will be heading back to the office fully when safe to do so.
Your training will be conducted in office for the first few weeks and then you will also be remote working as above until it is safe to return to the office full time.
You will need to have a smart phone/tablet to allow us to video call when needed, as well as a working space at home and a good internet connection.
All IT equipment will be provided and will need to be collected from our office.
**Job Types**: Part-time, Permanent
**Salary**: £10.25 per hour
**Benefits**:
- Company events
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
We are following all government guidelines and have a full risk assessment in place.
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
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