Receptionist

Job Advert **Join Our Team at Lovett Care - Become a Receptionist** **Who Are We?** At Lovett Care, we’ve been delivering exceptional care since 2009, with homes across England and in Wales. With a solid reputation in the care industry, we take pride in creating a 'home from home' environment where residents can live life to the fullest, no matter their age or condition. Our values guide everything we do, and we believe our people are our greatest asset. **Our Mission and Vision**: To be recognised as a passionate and committed provider offering quality person-centred care in a safe, comfortable ‘home from home’ environment. Our Vision is through the professionalism and collaboration of our team members, we achieve an excellent standard of person-centred care where everyone has the freedom of choice, privacy, dignity and is treated with the utmost respect. **Are you ready to make a difference as our next Receptionist?** We are looking for a warm, friendly, and highly organised Receptionist to join our dedicated team. As the first point of contact, you'll play a key role in creating a positive first impression for our residents, their families, visitors, and colleagues. If you’re passionate about delivering excellent customer service, enjoy variety in your day, and want to be part of a caring, values-driven environment — we’d love to hear from you - Greet all residents, visitors, and colleagues with warmth and professionalism. - Manage incoming calls, handle queries efficiently, and direct enquiries to the appropriate department. - Organise incoming and outgoing post and deliveries. - Support admin tasks including recruitment admin, payroll assistance, rota support, and maintaining accurate records. - Ensure reception and communal areas remain clean, safe, and welcoming at all times. - Assist with visitor management including PPE replenishment. - Help coordinate interviews, assist with HR administration (e.g., DBS checks, references, and onboarding). - Prepare showrooms and conduct show rounds for prospective residents and families. - Maintain compliance with company policies and procedures, ensuring confidentiality and professionalism. - Support the wider team with ad-hoc administrative tasks and contribute to a positive, collaborative workplace culture. **What skills and experience are we looking for?** - Experience as a Receptionist, Administrative Assistant, or similar role is highly desired. - Strong customer service skills with a warm and professional manner. - Excellent verbal and written communication skills. - Confident with Microsoft Office and general IT systems. - Experience creating and maintaining organised filing systems. - Ability to multitask and prioritise in a busy environment. - A genuine interest in working in a caring, people-focused environment. **What We Offer in Return**: - ** Holidays**: 20 days plus 8 Bank Holidays. - ** 12-Month Appreciation Voucher**: A token of our gratitude for your hard work and dedication. - ** Early Pay Scheme**: Access to your wages before payday, giving you flexibility when you need it most. - ** Employee Reward Platform - Lovett Cares**: Enjoy hundreds of discounts at popular high street stores. - ** Auto Enrolment Pension Scheme**: Secure your future with our pension plan. - ** Employee Assistance Programme**: 24/7 support, including free counselling sessions, to ensure your well-being. - ** Long Service Awards**: Celebrating your continued commitment at 5, 10, 15, and 20 plus years. - ** Employee Referral Bonus Scheme**: Earn rewards for referring passionate individuals to join our team. - ** Apprenticeship Opportunities**: Ongoing support and professional development as you progress in your care career. - ** DBS Update Service Reimbursement**: We’ll cover the cost of your DBS Update Service. - ** NMC Pin Fee Reimbursement**: We’ll cover the cost of your NMC Pin fees, so you can focus on what matters most—delivering exceptional care (Role Specific). - ** Team Member of the Month**: We celebrate exceptional contributions by awarding a "Team Member of the Month" each month, recognising your hard work and dedication - ** Lovett Care Awards**: We proudly celebrate outstanding achievements with an annual awards event, recognising the incredible contributions of our team - ** Exclusive Access to Blue Light Card & Company Shop Card**: As a valued team member of a health and social care provider, enjoy access to benefits like the Blue Light Card and Company Shop Card, offering discounts and savings you might not know about **Join us and be part of something special at Lovett Care.