Band 4 Estates Scheduler

3 days ago


Leicester, United Kingdom Leicestershire Partnership Trust Full time

**SUBJECT TO BANDING**

Leicestershire Partnership NHS Trust (LPT) requires an experienced and highly motivated Estates Scheduler, to support and provide a comprehensive and effective customer focused helpdesk service within the Estates and Facilities directorate.

The post holder will report to the Customer Services Supervisor and will be responsible for ensuring all calls are answered in a prompt, polite and efficient manner and on occasions will be expected to deputise for the Customer Services Manager.

The post holder will be required to function autonomously in a dynamic, customer focussed and technically challenging environment and as the Scheduler will need to use considerable initiative in order to react quickly and efficiently in a crisis, and to work as an integral part of a team in a department which is the first point of contact for Estates Hard FM service.

The efficiency of the service relies upon the teamwork of its staff and accuracy of information provided. The post holder will deliver an effective and competent level of administration and consistently deliver a client-focused service which promotes good customer service and effective working relationships.

The post holder will be expected to alternate working patterns covering 8am to 6pm across 2 shifts Monday - Friday, once trained to do so. For out of hours, separate on call arrangements will be in place with other colleagues so estates provide a 24/7 coverage



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