Housekeeper

**Objective of the Position**

Our Housekeeper position will be committed to providing high quality servicing and housekeeping that maintains our reputation as the go to place for premium staycation. The role also includes being a member of the cleaning team at the staycation homes on change over day. You will work as part of a team to deliver the highest standards of cleanliness in preparation for guests’ check in.

**Relationships**

Responsible to:
Guest Experience and Operations Executive

Internal Relationships:
Head of Guest Experience, All Departments

External Relationships:
Guests, Suppliers, Outsourcing providers,

**Duties and Responsibilities**

1. Provide a first-class cleaning service across all apartments and houses, leaving the property looking perfect in all areas ready for guest arrivals. This includes full adoption of our Covid cleaning standards.

2. Work with our employed or contracted housekeepers to ensure timely change overs.

3. Providing the highest standard cleaning service across all properties, including:

- Keep facilities and common areas clean and maintained
- Vacuum, sweep and mop floors
- Clean and stock kitchens
- Clean and stock bathrooms/ toilets
- Clean up spills with appropriate equipment
- Notify managers of necessary repairs
- Collect and dispose of rubbish
- Replenish linen and make up beds to brand standards
- Properly clean upholstered furniture
- Leave the property looking first class in all areas

4. Providing feedback on each clean completed

5. Ensuring a high attention to detail when cleaning

6. Reporting any maintenance issues immediately to the relevant team

7. Ensure brand standards and perfectionism when dressing the property

8. Assisting in the up-keep and maintenance of our serviced accommodation

9. Ensure brand standards and perfectionism when dressing the property for guest arrivals.

**Performance Criteria**

The Housekeeper will be successfully fulfilling the requirements of the position when:
1. The standard of work is in line with The Corporate Housing Partnership brand and quality standards.

2. Maintenance issues are reported in a timely fashion, as required.

3. The housekeeper is pulling together with the other members of the housekeeping team (whether in-house or outsourced) to create a positive and friendly working environment.

4. There are mínimal instances where the Guest Experience and Operations Executive requires work undertaken to be re-worked.

5. Training is attended regularly to ensure that best practice cleaning processes are adopted and followed.

**Person Specification**

« Previous experience in a high-end hotel/ holiday rental cleaning environment

« High attention to detail

« A positive and can-do attitude

« The ability adhere to standards and procedures

« An ability to be flexible with working hours

« A UK driving License

« Excellent professional appearance and positive interpersonal skills

« Flexibility towards seasonal working arrangement

**Essential experience**:
« 4 + years in Housekeeping environment

« 2 + years working in holiday rental or serviced apartment sector

2 + years working in high quality accommodation

**Job Types**: Part-time, Permanent
Part-time hours: 20-30 per week

**Salary**: £11.50-£13.00 per hour

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Loyalty bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: TCHP-HK-002