Event Steward

Job Title: Venue Staff / Event Stewards & Hosts - Immersive Experience

Employer: YesThing Ltd. (trading name SUPERMASSIVE)

Location: 11 Baring St, Manchester M1 2PY

Contract: Fixed Term (Dates: June 13 - September 15, 2025)

**Salary**: £12.50 an hour

Hours: Full-time and Part-time available - full time preferred

Deadline: Interviewing ASAP

**About the Role**

Join SUPERMASSIVE at our brand new immersive experience in Depot Mayfield

We’re looking for friendly, reliable, and proactive team members to help run our

interactive exhibition. You’ll work under the supervision of the

Venue Manager to deliver a fantastic experience to every guest.

**Key Responsibilities**
- Experience Operation:
Assist in the smooth running of installations and excellent visitor experience. For example, scanning tickets, selling and taking payments of merchandise.
- Customer Service & Hosting:
Deliver warm and helpful service throughout the guests visit, for example introducing the space to guests in an engaging way for all ages.
- Stewarding:
Act as a visible, friendly presence—monitoring flow and queues, encouraging positive visitor behaviour and helping maintain the cleanliness and integrity of the space, reporting issues promptly.
- Daily Setup and Close Down:
Help with opening checks, preparing the venue each day, and closing tasks including basic tidying and resetting.

May be occasionally required to provide:

- Bar Service:
Prepare and serve drinks in our café/bar area, maintain cleanliness, restock supplies, and ensure responsible alcohol service.

**Skills and Experience We're Looking For**
- Previous experience in hospitality, customer service, events, or attractions is preferred, and handling basic event technology (payments, tickets).
- Confidence working and speaking with the public - a friendly, warm natured spirit.
- A proactive attitude who can take initiative and with a strong team player spirit.
- Ability to stay calm and positive under pressure around the public.

Bonus points for:

- Experience working with families and children in commercial spaces.
- Previous experience as a barista or in a bar - training can be provided.
- An interest in immersive technology and experience building.

**Requirements**:

- Must be available to work Wednesday-Sunday from June - September.
- Must have the right to work in the UK.
- Must be available for training starting June 5th.

**What We Offer**:

- £12.50 per hour, as part of a fixed term contract.
- Full time and part time roles available - we prefer full time availability, but are open to part time.
- Both daytime and evening shifts will be available: 11am - 11pm approx.
- An exciting chance to be part of a unique new experience in Manchester offering a one of a kind immersive environment using cutting edge technology.
- Staff discounts, and opportunity for further training within events and venues.
- Be part of a large fun team within a fascinating immersive environment.

**How to Apply**

Please include
- a 1-2 page CV
- a covering note explaining why you can excel at the role and what interests you about the venue; no more than two paragraphs.
- anticipated time off required during June - Sept 2025.
- your preference for either daytime or evening shifts, or if you're happy with both.

In person interviews due to start ASAP.

If this sounds like something you’re interested in, us at SuperMassive would love to hear from you and hope you can join us on this exciting project

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**Job Types**: Full-time, Part-time, Fixed term contract
Contract length: 3 months

Pay: £12.50 per hour

Expected hours: 12 - 45 per week

**Benefits**:

- Employee discount

Schedule:

- Day shift
- Night shift
- Weekend availability

Work Location: In person

Expected start date: 05/06/2025