Retail Assistant

The Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort based in St Andrews which prides itself on the highest levels of guest care.

**Why Join Our Team?**

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty and FREE fitness access.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants and spa. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

A career at Old Course Hotel, what’s not to love?

**About the role**

An opportunity has become available for a seasonal retail assistant to join our Golf Operations department to support, operate and work within various outlets throughout the resort, primarily in the Old Course Pro Shop. Being St Andrews only PGA-Approved pro shop, it is expected to experience high volume of customers and sales throughout the high golf season. In this role, you will be an integral member of the Golf Operations team throughout the preparation and duration of the high season.

We are looking for enthusiastic and highly motivated individuals to join us during this period.

As a supporting role, you will have an array of responsibilities including but not limited to:

- Assisting guests and customers, demonstrating excellent product knowledge, encouraging sales and working towards shop targets.
- Build relationships with guests, customers and colleagues allowing you to exceed guest expectations and deliver a memorable experience inline with our HOME values.
- Carrying out regular window display changes, allowing your creativity to encourage guests to visit the Pro Shop.
- Ensure a high standard throughout the retail outlets, including cleanliness and stock levels.
- Regular spot checks and assistance with stock takes.

To be successful in this role you will have:

- Exceptional customer service skills
- Excellent communication skills
- Local knowledge (essential) and golf knowledge (desirable)
- Previous retail / tourism experience (desirable)
- Positive attitude towards work
- Good flexibility and availability

**Remuneration**

Up to £12.36 /hr FTE - £25,705.68 + Bonus Structure

**Hours**

30hr - 40hr contracts available

Fixed Term Contract

**Benefits**
- Free meals and drinks in our complimentary staff canteen
- Discounts across the resort including in our restaurants, room rates, pro shop and golf course
- Wider group discounts within Kohler Group.
- Free access to our on-site gym and spa facility.
- Free access to our The Dukes Championship Golf Course
- 24/7 access to the Employee Assistance Programme
- The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics._