Store Supervisor
3 days ago
We are seeking a dedicated, full-time Supervisor for our brand-new store which is due to open in the stunning Victoria Quarter The Supervisor will be responsible for managing staff, supporting daily store operations, and ensuring targets are met. You will oversee the shop floor, maintain high standards, and provide exceptional customer service to create the perfect shopping experience.
Key Responsibilities:
- Support the Store Manager in driving sales and maximising opportunities to meet store targets
- Inspire the team to deliver outstanding customer service, ensuring every customer receives the best possible experience during their visit
- Work collaboratively with the team, providing support and training while adhering to company guidelines and procedures
- Ensure excellent service is consistently delivered by all staff
- Communicate targets and key information to the team, ensuring management messages are understood through daily briefs and update
- Manage the team in the absence of the Store Manager, maintaining high performance through individual and store sales
- Motivate and support the team to build strong customer relationships and deliver excellent service
- Build positive relationships within the team and across the company
- Lead by example, ensuring the team represents the brand as ambassadors
- Assist in preparing store reports and analysing sales performance
- Maintain confidentiality of financial information, targets, and product details
- Ensure high standards on the shop floor at all times, adhering to visual merchandising guidelines
- Handle customer enquiries and complaints professionally, striving to retain loyalty
- Follow company procedures for banking, cash handling, and security
- Contribute to a safe working environment by adhering to health and safety regulations
- Always maintain a professional attitude and appearance
- Complete additional duties as requested, including administrative tasks and supporting other locations as needed
What We're Looking For:
- Passion for Cambridge Satchel and its products
- Exceptional customer service standards
- Strong leadership skills and the ability to motivate and guide the team
- Organised, motivated, and capable of prioritising tasks to meet deadlines
- Confident, enthusiastic, and energetic
- Ability to act as a brand ambassador in both behaviour and grooming
Working 40 hours per week on a rota system including weekends and Bank Holidays.
The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
If you have a keen eye for detail, a passion for retail, and a desire to lead, we’d love to hear from you. Please send your CV and covering letter.
Pay: £24,960.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Company pension
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
Reference ID: CS/SUP/LEEDS
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