Call Centre Consultant

2 weeks ago

Craigavon, United Kingdom RedDot Full time

As a Call Centre Consultant, you will be representing the UK’s leading entertainment company, speaking to a range of different customers on a daily basis. You will have conversations about the exciting packages and services that are available to customers

You will be empathetic and understanding, as some customers may need their package tailoring to suit their financial needs. We are looking for bubbly and friendly people to fit in with our existing team.

**What’s in it for you as a Call Centre Consultant**:

- **£100 - £250** monthly performance bonus
- **£750** refer a friend bonus
- A starting gift worth over **£1,000**:

- **Free dental care**:

- **Fortnightly pay**:

- Fully **paid training**:
**The experience we’re looking for you to bring**:

- Great listener, able to identify customer needs. Empathy is extremely important, and the ability to relate to a wide-ranging demographic is essential
- Ability to communicate clearly and professionally, both verbally and in writing
- Flexible enough to work as a blended agent across channels, handling phone calls and computer systems
- A least 6 months customer service experience in a call centre, contact centre, in retail or face to face customer service

**Job Types**: Full-time, Permanent, Call Centre Consultant

**Salary**: From £19,773 per year

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