Health & Wellbeing Coach

Job Title Health & Wellbeing Coach

Salary Dependent on experience

Responsible To HWBC - Team Leader

Hours 37.5

Key Relationships 32 General Practices: 4PCN’s, WL ICB, Central London Borough Team, Westminster City Council,

Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL),

Central London Community Healthcare NHS Trust (CLCH), One Westminster, Imperial College Health Partners

**Requirements**:
**Who We Are**

Healthcare Central London Ltd (HCL) is a federation of 32 General Practices and 4 Primary Care Networks (PCNS) in Westminster caring for more than 275,000 registered patients. We provide Community and Primary Care services to our residents, in addition to a wide range of staffing, management and administrative support to our member practices. By working closely with our PCNs and other key partners, including the Local Authority and community organisations, we help people to stay well and live healthier lives for longer.

We operate Federation-led services including Respiratory and Spirometry hubs; Community Cardiology; Community Dermatology; Community Diabetes service; Access E-hub and Enhanced Access and we support PCNs with managing their NWL single offer contract of services and the National Network DES contract, including ARRS roles.

We are proud to have a unique model of community-led care and support to tackle imbalances and inequality in the system called ‘The Octopus’ and takes us on a journey as part of the Westminster Integrated Neighborhood Team (INT)

We work collaboratively with other partners in the commercial sector including joint ventures; research and consultancy.

**Our Approach**

Our approach is to deliver exceptional assistance to our 32 General Practice members and to operate our NHS contracts in a manner that supports our Practices and their patients by providing services economically, locally, promptly and in a familiar environment.

Our employees work flexibly according to the needs of our customers, typically onsite at our practices, or hub sites including South Westminster Centre or at our office at Capital House near Edgeware Road tube station.

**Our Purpose**

Our purpose is to transform Health and Wellbeing in our communities.

**Our Vision**

Our Vision is to be the Healthcare Provider of choice, rooted in primary care.

**Our Values**

For our practices, patients, teams and ecosystem we commit to be:
Compassionate: we listen respectfully, offer the opportunity for different viewpoints, and are kind to each other

Accountable: we work with integrity, taking accountability for our work to achieve the highest quality outcomes

Resilient: we listen and with this feedback, we constantly build and improve

Pioneering: we champion change, embrace creativity and promote innovation and new ways of thinking

Aspirational: we nurture and motivate so our people are enabled to reach their full potential

**Role Summary**

As a Health and Wellbeing Coach, you will empower individuals to take control of their physical and mental health by supporting behavior change and promoting self-management. Using health coaching, motivational interviewing, and behavior change techniques, you will help people build the knowledge, skills, and confidence to make positive lifestyle changes. This role takes a holistic approach, increasing access to community support and self-management education. Working closely with GPs, Care Navigators and other healthcare professionals within Primary Care Networks, you will deliver personalised care to individuals referred for support with conditions such as diabetes, obesity, hypertension, and stress, as well as those needing emotional and motivational support. Westminster is home to a very diverse population, and the residents you will work with may come from a range of backgrounds - some more challenging than others. This is an exciting opportunity to contribute to an innovative care model that aims to reduce health inequalities and improve patient outcomes.

This role is especially well-suited to someone with knowledge, experience, and enthusiasm in psychology, wellbeing, fitness, health, or nutrition.

**Role Requirements and Responsibilities**

**Responsibilities**:
1. Patient and Community Engagement
- Encourage patients, their families, and carers to actively participate in their own healthcare, facilitating access to community resources, peer support groups, and other wellbeing activities.
- Oversee the use of health technology to support patient engagement and lifestyle changes, such as tele-health and action planning tools.
- See patients on a one-to-one basis within GP practice clinics, as well as in groups providing health and wellness support.
- Work with patients over multiple sessions (up to 12) to coach, motivate, and support them in identifying their needs, setting goals, and putting their personalised health and care plan into action2.

2. Collaborative Working
- Build and maintain relationships with exter