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Senior Night Porter

2 weeks ago

London, United Kingdom Scape Full time

Job description

**OPPORTUNITY AWAITS AT SCAPE**

**Hours**:Night shifts, 4 on / 4 off 8pm - 7am

**Location**: Working across our Scape sites including Shoreditch, Wembley, Mile End, Guildford.

This is a great opportunity to join Scape and work across many of our Sites supporting our team of Night Porters to ensure the safety and welfare of our residents during the night.

As a **Senior Night Porter** for Scape, your main responsibilities will include:

- Maintaining a strong understanding of the role of a Night Porter and of the procedures for each of the Scape sites
- Supporting, training, and supervising new and existing Night Porters across Scape sites
- Full understanding and dedication to our health and safety policy, operational procedures, risk assessments and method statements at all sites
- Maintaining a strong and ongoing rapport with Residence Managers and the Night Porters with the aim of building strong and diligent cover at our sites by offering constant feedback to continuously improve our service offering
- Involvement in all group training sessions for Night Porters to develop team members in their role and share best practice
- Leading by example and acting as a role model for Scape Night Porters
- Providing flexibility and covering Night Porter shifts across the sites as and when required
- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
- Assisting with the general upkeep of the building carrying out some general housekeeping tasks
- Raising maintenance requests for students and identifying general building maintenance
- Reporting incidents and accidents to your Line Manager / Residence Managers
- Keeping accurate records and completing handovers where required
- Responding to and logging enquiries, working with your Residence Manager where needed
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
**What you will bring to Scape**:

- Flexibility in locations and available to work across all Scape sites including but not limited to Shoreditch, Wembley, Guildford.
- Organised, flexible and dedicated
- Excellent communication skills and a professional manner alongside a passion for excellent service
- Dependable, enthusiastic and works well within a team
- Approachable and prepared to have open and supportive communication with our residents
- Ability to lead, motivate and train other Night Porters
- To have extensive experience working nights on a lone working basis
- To have worked in a front of house role, demonstrating exceptional customer service
- Competent with Microsoft Office and experienced with learning new systems
Please note that this is a **lone working role **and all successful applicants will be required to undergo a **DBS check**. We also require all applicants to have a full UK driving licence and own vehicle to get to sites.

**Why work with us?**

As a Scape Senior Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we’re sure you’ll fit right in

We have a range of employee benefits including:

- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work & Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials
If this sounds like you and you want to hear more, forward your CV and contact details.

We look forward to hearing from you.

**Salary**: £21,000.00 per year

Schedule:

- 10 hour shift