Continuous Improvement Leader

**Who are we?**
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.
At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.
**What you will be doing**:
We are seeking **two Continuous Improvement Leaders** with Lean Six Sigma and Process Improvement experience. These are integral positions working within the newly established, Strategic Transformation team.
The team reports to the CFO and works closely with the CEO on strategic priorities. We are an inclusive, passionate and focused team with expertise from an array of sectors. Our goal is to drive business simplification by building trusted partnerships and deliveringsuccessful and sustainable business-wide transformation.
Your role will report to the Director of Simplification and will have three key areas of focus:

- **Operational Excellence** - you will lead, scope and execute high-profile business improvements to deliver measurable simplification and performance improvement in a complex fast-moving business.
- **Lean Capability**:

- you will work cross-functionally and with all levels (including C-Suite) to educate on key lean principles, ways of working and tools to embed a culture of continuous improvement and simplification.
- **Process Mining** - you will collaborate with our Process Intelligence Analysts to set up, shape and optimise our prioritised business processes using process mining technology.
**What you should bring to the role?**:

- A minimum of 5 years combined process, project or/and relevant functional experience actively driving continuous improvement.
- Certified as a Lean Six Sigma Black Belt by a recognised, national organisation.
- Knowledge of DMAIC methodology applied to process design or process improvement.
- Experienced in developing performance dashboards/scorecards.
- A proven background in leading high-profile process transformation and embedding lean into the organisation's culture.
- First-class skills in working with C Suite stakeholders.
- Experienced in process mining and modelling with tools such as Signavio or Celonis.
- Ability to prioritise multiple initiatives, perform complex tasks, organize and follow through consistently and work under pressure to meet deadlines in a fast-paced environment.
- Proven team builder and leader, with strong stakeholder management skills, capable of building partnerships at all levels and influencing leaders without formal authority.
- Highly resilient and determined with an appetite for driving delivery. Willing to take risks and challenge the status quo. Capable of working with ambiguity.
- Self-aware, knowledgeable and confident, with the ability to quickly gain credibility and become a trusted advisor to our business.
- Strong written and oral communication, facilitation and presentation skills.
- Experienced Lean mentor/coach.

**What’s in it for you?**
Our competitive salary and package include a bonus, car allowance, private healthcare, an excellent contributory pension and 26 days of holiday per year increasing to 30 with the length of service.
Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner.If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packedfull of offers and information to save you money and support your well-being.
Find out more about working at Thames Water.
We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers. As part of your role, you’ll be required to participate in a rota to provideCustomer Incident Support, as requested by the Company from time to time. This may be by supporting our customers on the frontline as an Ambassador or being part of the team managing the incident as a Control Tower Lead. This is incredibly rewarding, and you’llbe given full training - it’s also a great opportunity to learn more about our business and meet colleagues.