Quality Lead

3 days ago

Northamptonshire, United Kingdom Change Grow Live Full time

Overview:
Do you want to work for a caring organisation that believes in people? Do you want to make a difference? At CGL Northamptonshire our whole service ethos is about supporting people to realise their true potential, this includes our service users and their families/friends plus our local workforce. We are a dynamic and supportive team, who strive for excellence in all that we do, working together to improve the lives of the residents of Northamptonshire that are affected by substance use issues.

**Responsibilities**:
We are looking for a committed and passionate individual that shares our values and vision, to help take us to the next phase in our service delivery. You will work as part of the leadership team in CGL Northamptonshire, leading on quality and governance focused work programmes such as regular case audits, delivering localised staff training and leading on incident investigations.

**Responsibilities**:
The post holder will be integral to ensuring a high quality and consistency of service delivery across the Northamptonshire Service. This includes:

- Devising and undertaking audits of the service, with a focus on the quality of case management, risk management and recovery planning.
- Offering coaching and individual support to staff members where required, to support staff wellbeing and professional growth.
- Devising and delivering training and workshop sessions, in relation to quality and governance.
- Leading on incident and complaint investigations and ensuring the learning is incorporated into meaningful service improvement.
- Working closely with the Senior Leadership Team in CGL Northamptonshire, ensuring that any keys areas of risk identified are included in the service risk register and clear actions are implemented within the quality improvement plan.

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