Client Support Executive

2 weeks ago

Shrewsbury, United Kingdom Radius Payment Solutions Full time

**We’re creating a brand new Customer Support team at Radius Connect**

**Salary**:£23,000

**Location**: Shrewsbury, SY2 6FG

**Working Hours**: Monday - Friday (8:30am - 5:00pm)

**Please note - we are unable to offer remote/hybrid working or sponsorship for this position**

**Job Purpose**

We are seeking Client Support Executives within our Telecoms division. You will be responsible for resolving any issues and queries at the earliest opportunity whilst building strong relationships with our SME customers.

**Your responsibilities day to day will be**
- Gathering information on customer issues and identifying & resolving common faults first time
- Building strong relationships with customers
- Using a ticket system to log, diagnose and feedback issues
- Imputing information into internal CRM system, working on multiple external partner portals
- Reporting key operational metrics to the senior management team

**What do we expect of you?**
- Customer Support / Service experience in a contact centre environment is preferred
- The ability to prioritise and manage multiple tasks at any one time
- Strong organisational and time management skills
- Able to adapt and succeed in a fast paced, changing environment
- Excellent attention to detail/administration skills
- Strong communication skills, with the ability to communicate at all levels

**Telecoms industry knowledge and experience would be desirable.**

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

**Benefits include.**
- 24 days holiday plus bank holidays (increasing with each year of service to 25 days)
- 20 weeks full pay whilst on maternity leave / 2 weeks paid paternity leave
- Company sick pay, life assurance and pension
- Excellent training and coaching as well as fantastic opportunities for ongoing development and progression
- Friendly and supportive team working environment that encourages opportunities for self-development
- Monthly dress down days for charities chosen by our employees
- .and much more

**Still curious?**

Client Support, Telecoms, Telecommunications, Customer Support, Provisioning, Helpdesk, Tech Support,

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