Receptionist/administrator

**PROPOSED JOB DESCRIPTION & PERSON SPECIFICATION**

**Job Title**:
Receptionist & General Administrator

**Reporting to (Job Title)**:
Senior Administrator/Head of Age UK Barrow

**Salary**

£9.50 per hour

**Contract type**

6 month Fixed Term Contract

**Brief overview of the**

**Position**:
**Working with**:
Provision of reception cover and general administration services to the staff team. Managing a range of reception and administrative activities, including dealing with telephone enquiries, greeting and assisting visitors, producing general correspondence, update of the Charity Log database. Working together with people in later years to offer services, support and education, to help them live healthy, socially active and independent lives.

Head of Age UK Barrow, Information and Advice team, Services team, Volunteers and other internal and external stakeholders.

**Main duties and**

**Responsibilities**:
Reception cover to include dealing with visitors and face to face enquiries. Answering incoming calls and signposting to relevant team members. General admin and support for all team members

Assigning client enquiries to appropriate team members.

Updating and maintaining promotional materials such as services leaflets and timetables

Processing stationery and stock orders

Processing orders for information & advice literature and ensuring stocks are maintained and displayed

Franking and processing external post.

Scanning and photocopying incoming documents

Updating client records on CRM database

Take an active part in gathering feedback from customers and community, via surveys and interactive events

Age UK Barrow and District is fully committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment

Promote good practice in involving and empowering service users

Take an active role in the wider organisation.

**Accountable for**:

- Providing administration support to the Age UK Barrow team when required
- Signposting enquirers to the appropriate service, and addressing queries where appropriate
- Ensuring the service and support offered meets its responsibilities under Age UK Barrow and District policies, procedures and operational standards and national standards and initiatives as appropriate
- Ensuring that standards of Information Governance are maintained.

**Summary of key**

**attributes & Qualifications**

**for role**:

- A confident communicator with the ability to talk to groups of people in informal and semi-formal settings
- Able to work as part of a team
- Competent in the use of IT systems and Programmes, including Microsoft office Excel and Word, CRM systems (such as Charity Log)
- Ability to remain calm and take a problem-solving approach to address challenges
- Excellent time management ability, and capable of prioritising to work to deadlines

**Main KPI’s /**

**performance measured**

**against**:

- Regular review and accurate reporting on targets using CRM system in line with funder and organisational requirements.
- Effective use of resources including IT systems and Programmes
- Compliance with personal mandatory training.

**Generic Clauses**:

- To comply in all aspects with Age UK Barrow and District policies.
- To participate and contribute generally to Age UK Barrow and District activities, attending meetings, training courses etc. as required.

**Flexibility Clauses**:

- The nature of this post will require flexibility to meet urgent needs as they arise, this may entail occasional, additional hours.

**Age UK Barrow and District - Core Workplace Values**

**Our core workplace values**

**How do we demonstrate these values in the workplace?**

**Empowerment**
- _We value leaders and managers who can confidently and appropriately delegate to their teams and by doing so encourage fairness, responsibility and trust within their teams. _
- _We value honest and transparent leadership where team members can communicate openly and constructively for the benefit of our organisation._
- _We value individuals who welcome the opportunity to be empowered by engaging in training, sharing their skills and in doing so taking responsibility for their contribution, performance and their own development. _
- _We value individuals who work for the benefit of the team, showing support, offering help, acting co-operatively and encouraging others to work together. _

**Commitment**
- _We value those who show commitment by being positive about and supportive of the organisation, its vision, mission and ambitions; those who embrace change, are flexible and consistently deliver over and above expectations. _
- _We value team members who consistently adhere to the organisations processes and systems and support others to do so. _
- _We recognise the importance of maintaining a work/life balance and value those who recognise that commitment and a work/life balance are mutually compatible. Equally we value our co