Trainee Domestic Appliance Field Service Engineer

2 weeks ago

Hounslow, United Kingdom Concept Resourcing Full time

Do you have a strong interest for electromechanics? Are you fascinated with repairing, servicing and see how things work? Would you love to work for a market leader within the white goods industry as a Field Service Engineer?

The Concept Academy are hiring Trainee Engineers to join a market leader of large domestic appliances such as washing machines, refrigerators, dishwashers, cookers & tumble dryers.

**Who are we looking for?**

It is important that you are able to demonstrate;
- Fantastic customer service skills
- Understanding of electronics & mechanics
- Energetic, driven & great attention to detail
- Eagerness to learn
- Problem solving in difficult situations
- Good oral and written communication skills
- Long term goal to be trained as a competent engineer

**Our training academy**
- Fully comprehensive training including classroom, workshop and theory
- 3/4 week training course at client Head Office in Peterborough then a further 2 weeks shadowing a Senior Engineer within the field.
- This would require you to stay overnight within the week and go home on weekends during training

**Life after training**

You have completed your training, you have a shiny new van, tools and parts all loaded, you're ready to goso what's next?
- Service repair and maintenance within domestic settings on a range of domestic appliances
- Monitor and maintain adequate stock levels
- Completing service calls via PDA
- Monthly one to ones with Regional Supervisor & Team quarterly meetings
- Ongoing training and skill set monitoring
- Aiming for first time fix rate
- Day to day updates via Coordination Team

**What's on offer?**
- Weekly pay equivalent of £23,000 per annum
- £1,000 salary increase after 6 months
- Payable through an umbrella company
- Van & fuel card provided
- Comprehensive training courses direct from manufacturer followed by 2 week shadowing on the field.
- 20 days holiday + bank holidays
- Quarterly engineer reward scheme
- Access to Perkbox
- This is an ongoing training contract & you will have the opportunity to be made permanent (based on performance)
- Uniform, Tools, test equipment, footwear, PPE, face masks, hand sanitiser provided

**The Essentials**
- Strong interest in an engineering discipline
- Full UK Driving License
- Over the age of 21 (due to van insurance)
- Right to work in the UK
- **Appropriate delivery point for a courier to have 24/7 access to deliver stock e.g. (garage, storage unit, ideally 50 sq foot) is essential**:

- Good written & excellent verbal communication skills across all levels
- Good time management and organisation skills
- Happy to stay away from home training at Head Office
- Confident using Android devices

**What is the interview process?**
- Initial telephone screening to discuss background, training academy & the role
- Video call with Service Delivery Coordinator competency based / technical questions
- Face to face / video interview with Service Delivery Manager

This would be a fantastic role for a trainee who wants to become a field service engineer and learn a new industry.

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