Customer Engagement Associate

**Job Title**:Customer Engagement Associate

**Salary**: £22,000 plus valuable Benefits

**Location**:Office and home-based role, in our well-located **Newbury or Liverpool hubs**

**Vacancy Type**: Permanent/Full Time

**Exciting Opportunity for Customer Engagement Associate**

Are you looking for an exciting role, with a growing business that will allow you to use your customer service skills? Then look no further.

A fantastic opporuntity to work with Grey Matter Learning as a Customer Engagement Associate has arise. No previous training or experience is required as the successful individual will be coached and mentored on the job (although previous experience is desirable).

**Main Purpose**:To support the Customer Engagement team to provide exceptional customer experiences to prospective, new and existing customers. The role will involve handling enquiries, making follow up and welcome calls to potential and new customers. Managing a portfolio of existing customer accounts, providing excellent customer service, identifying new opportunities to increase the value and impact of existing contracts.

Here at Progress Group, we are passionate about developing our staff as well as our students. Throughout your time with us, you will be fully supported with a range of CPD, career progression and in house training, which includes paid qualifications. This goes alongside numerous other benefits such as a pension scheme and parental leave.

**Highlights of our Benefits Package include**:

- A values-based Monthly, Quarterly and Annual **Recognition Awards **for employees.
- **On-site parking** and where it is not available, parking can be expensed.
- **£500 Referral Bonus** for referring new talent to join our family.
- Professional qualifications support for **apprentices and paid membership**.
- **Death in service insurance** of 4 times salary.
- **Enhanced Maternity/Paternity Leave** - After a required length of service.
- **MiRewards benefits** platform offers shopping discounts, fuel cards and more.
- Access to **Medicash**, including assistance with the cost of eye tests, optical, dental, prescriptions and holistic treatments, amounting to **£900 per year**.
- **Cycle to Work Scheme **for all eligible employees.
- **Enhanced Employee Assistance Programme** for employees and immediate Family.
- Group support including **annual Group conference** and annual review of benefits.

We would love to hear from applicants who are passionate about working with young people who need support for their positive change and lead a team of peers with the same mindset.

We're not just offering a job - we're offering a holistic work experience that values you as an individual. Come be a part of our vibrant and supportive community

**#WorkWithUs #BenefitsBeyondOrdinary#EmployeeWellbeing**

Let's redefine education together **#JoinOurTeam #EducationRevolution #AlternativeEducation #TeachersWanted**
- The Progress Group is an Equal Opportunities Employer. _
- We are committed to safeguarding and protecting all children and young people by implementing robust safer recruitment practices. For details of our commitment to safer recruitment please visit The Progress School’s website. _
- We will not be able to provide Visa sponsorship for this role. _

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Newbury, Berkshire (required)

Ability to Relocate:

- Newbury, Berkshire: Relocate before starting work (required)

Work Location: In person

Reference ID: Customer Engagement Associate