London Rail Replacement Controller

4 days ago

London, United Kingdom Transport UK London Full time

At Transport UK London Bus we love our jobs and everything we do is to support our wider goal of being the best bus operator in London.

Do you get a buzz when you see growth in a business? Do you want to be part of this journey?

Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate 11% of the London’s bus network, running over 900 modern high-tech vehicles and employing around 3,500 employees across six depots in Central, South and West London. We carry over 150 million customers a year on TfL’s contracted bus network - and are the fastest growing operator in the capital.

Duties include:

- To plan and manage replacement buses and coaches to provide journeys to a timetable when the rail service is disrupted due to pre-planned and emergency requirements.
- Responsible for the quality of our customer-focused response.
- To provide efficient and effective administrative support.
- Work effectively with external suppliers and colleagues.
- Always have a duty of care for the health and safety of yourself and your colleagues, including a duty to report unsafe acts or omissions of safety.
- To undertake any other duties commensurate with the role.
- An individual who can develop effective working relations with suppliers and colleagues
- Can handle high pressure situations in a calm, professional and logical manner.
- It will be desirable if applicants can demonstrate previous experience administering logistics or passenger transport.
- The posts involve shift-working on a rota basis covering Middle and Late shift patterns
- Must own a smart phone device.

Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.

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