Hospitality Assistant

**Hospitality Assistant**

**Salary**: £19,400 per annum plus company benefits

Location: Cardiff, CF10

Contract: Part Time, Permanent

Shifts: 30 hours per week, Monday - Friday, 8:30am to 3:30pm with 1 hours unpaid lunch break

Work model: Fully onsite due to nature of role

**Williams Lea seeks a Hospitality Assistant to join our team**

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

**Purpose of role**

The role of Hospitality Assistant will be providing the onsite coffee shop and hospitality service at a client site. The role includes successful management of the onsite coffee shop, working closely with the Team Leader to boost coffee shop profits and share new ideas. Provision of barista style beverages and food to order, event assistance, general corporate hospitality and assistance with reception and office services duties as needed.

**Key responsibilities**
- Provide the coffee shop function within the client site taking orders and payment
- Prepare barista style beverages and food to order, using knowledge of food hygiene and standards
- Demonstrate excellent customer service and hospitality skills by serving staff members
- Maintain a clean and safe coffee shop area at all times
- Clean and maintain coffee shop equipment, report issues as they arise
- Clean up conference rooms after use and return property to vendors if necessary
- Follow morning and evening set up procedures
- Assist with event coordination
- Work closely with the Team leader to provide a high quality coffee shop function, sharing ideas and innovations
- Maintain inventory of catering supplies and order supplies as needed
- Place orders for food and beverages
- Assist in training new hires
- Use equipment and supplies in a cost efficient manner
- Must be able to lift up to 50 lbs. on a regular basis
- Provide back-up support to Reception and/or Office Services as needed
- Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc as needed

**Personal attributes**
- Minimum 1 year professional experience preferably in hospitality, coffee shop or restaurant industry
- Experience of food preparation in a professional setting
- Awareness and experience in food hygiene standards
- Barista training and coffee shop experience is desirable
- Able to make independent decisions that conform to business needs and policy
- Strong interpersonal communication skills required
- Excellent organizational skills required
- Must be able to meet deadlines and complete all projects in a timely manner
- Strong attention to detail is required
- Must work well in a team environment
- Professional attire and demeanour required
- Good written communication skills
- Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
- Ability to work in a fast paced, high energy environment
- Ability to work on multiple projects simultaneously
- Ability to operate basic audio/visual equipment
- Professional demeanour
- Ability to anticipate client’s needs for meetings and events
- Must be self-motivated with positive can do attitude
- Proven customer service skills are required in order to create, maintain and enhance customer relationships

**Rewards and Benefits**

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

- 25 days holiday, plus bank holidays
- Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

**Equality and Diversity**

**Job Type**: Part-time

**Salary**: £19,400.00 per hour

Expected hours: 30 per week

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay

Day range:

- Monday to Friday
- No weekends

Shift:

- Day shift

Ability to commute/relocate:

- Cardiff, CF10 4BZ: reliably commute or plan to relocate before starting work (requi