Compliments & Complaints Case Officer
4 days ago
Liberty has an exciting opportunity for a Complaints & Compliments Case Officer to join our team, covering a wide area of Yorkshire and the North East.You will be working on a full-time, permanent basis, working 40 hours per week and in return, you willreceive a salary of up £23,000 per annum with Company Car/Allowance along with Excellent Benefits.
We are an experienced and innovative property services business that is committed to putting customers and clients at the heart of everything we do. The Liberty Group is passionate about housing maintenance and development, with a strong commitment to valuefor money services that make a positive difference to people and the communities in which we work.
The strength of our organisation lies in the quality of the people we work with.We’re proud to employ the most talented, driven individuals within the property services sector.
**Responsibilities for this Complaints & Compliments Case Officer will include**:
First and main point of contact for tenants and customers in relation to
complaints & compliments
Ensure effective communication
Focus on resolution of complaints within given timescales
Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process
Provide regular, accurate and timely reports
Ensure all customer feedback is collated and that intelligent analytical approach is adopted
**What we are looking for in our ideal Complaints & Compliments Case Officer**:
GCSEs/ equivalent in Maths & English, served a recognised apprenticeship/ appropriate trade qualification. Evidence of Continual Professional Development in Customer Services. Recognised housing qualification & knowledge of relevant housing legislation (Desirable).
**We offer a range of benefits for a rewarding career including though not limited to**:
- Pension scheme
- 23 days holiday plus bank Holidays
- Discounted gym memberships
- Discounts and savings on travel, hotels, shopping, holidays and restaurants
- Cycle to Work scheme
- Life Insurance
- Smart Health (including round the clock access to 24/7 UK-based GPs)
- Medicash Health Plan
- Death in Service Payment
- In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you theskills you need to deliver the service required._
- As part of our recruitment process all employees need to be vetted and undertake pre-employment checks.For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencingemployment with Liberty._
If you have the desire to work in a busy and high performing team, why not join us as our Complaints & Compliments Case Officer, click “apply” below - we want to hear from you
-
Case Officer
1 week ago
Leeds, United Kingdom MAXIMUS Full timeIntroduction: **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...
-
Case Officer
9 hours ago
Leeds, United Kingdom Centre for Health and Disability Assessments Full time**Introduction** **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to...
-
Customer Complaints Officer
2 weeks ago
Leeds, United Kingdom Yorkshire Housing Full timeJob Introduction Are you passionate about putting customers first and making things right? Do you thrive on building trust, solving problems, and championing fairness? If so, Yorkshire Housing wants you to join our team as a **Customer Complaints Officer**. **What you’ll be doing** As our Customer Complaints Officer, you’ll be the dedicated point of...
-
Senior Complaints Officer
1 week ago
Leeds, United Kingdom MERJE Ltd Full timeTo investigate and resolve complaints, and to support fair customer outcomes and remediation activity, in line with the company’s core values, FCA regulation, and business standards, whilst achieving qualitative and quantitative targets. **The role will involve**: - Conduct investigations into complex complaints including Defined Benefit pension...
-
Case Officer
10 hours ago
Leeds, United Kingdom Maximus UK Full time**Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes...
-
Tenant Liaison Office/customer Service
1 week ago
Leeds, United Kingdom Daniel Owen- UK Full timeContract Type: - Permanent- Location: - Leeds- Industry: - Maintenance & Services- Construction- Housing- Property Services- Maintenance & Services- Salary: - Up to £23000 per annum- Start Date: - ASAP- REF: - TLO_1675442770- Contact Name: - Richard Lister- Job Published: - about 5 hours agoTenant Liaison Office / Customer Service Officer Required - Leeds...
-
Customer Complaints Officer
2 weeks ago
Leeds LS, United Kingdom Yorkshire Housing Full time £25,000 - £35,000 per yearJob IntroductionAre you passionate about putting customers first and making things right? Do you thrive on building trust, solving problems, and championing fairness? If so, Yorkshire Housing wants you to join our team as a Customer Complaints Officer on a 3month fixed term contract.What you'll be doingAs our Customer Complaints Officer, you'll be the...
-
Customer Complaints Officer
1 week ago
Leeds, United Kingdom Yorkshire Housing Full timeJob Introduction Are you passionate about putting customers first and making things right? Do you thrive on building trust, solving problems, and championing fairness? If so, Yorkshire Housing wants you to join our team as a **Customer Complaints Officer** on a **3month fixed term contract**. **What you’ll be doing** As our Customer Complaints Officer,...
-
Complaints Officer
2 weeks ago
Leeds, United Kingdom Novuna Full timeAre you passionate about delivering outstanding customer service? Do you have great communication and listening skills? Are you someone who builds relationships easily with others, making them feel valued and supported? If your answer is 'yes' to all of these, keep reading. **Want to know a little about us?**: At Novuna Consumer Finance, we provide fast,...
-
Complaints Officer
1 week ago
Leeds, United Kingdom Novuna Full time_Are you passionate about delivering outstanding customer service? _Do you have great communication and listening skills? _Are you someone who builds relationships easily with others, making them feel valued and supported? Do you have previous experience dealing with complaints?_ If your answer is 'yes' to all of these, keep reading. Want to know a little...
