Livesmart Manager

Our Client is looking to hire a LiveSmart Manager (Over 55’s Housing).

Do you have experience of working with vulnerable people?

They’re looking for an individual with great customer service skills to provide an Intensive Housing Management service to their residents living in their over 55s housing scheme.

The purpose of their LiveSmart schemes is to enhance the life experiences of their residents, to ensure that they provide a safe and secure environment, and to promote each individual’s independence.

As the first point of contact providing a focused service to those living in retirement housing, you’ll have excellent communication and customer service skills and work with other housing teams, arrange viewings and enable residents to settle into the scheme.You’ll be responsible for managing access to the building for residents, contractors and visitors.

You’ll report any safeguarding concerns as appropriate, and make referrals to other agencies where residents need additional support. You’ll deal with H&S and compliance, maintenance issues, resident’s arrears and low level ASB.

You must be flexible, calm under pressure and able to deal with emergencies if required. With excellent time management skills you’ll be able to organise and prioritise your own workload, whilst maintaining high customer service standards.

This is a fantastic opportunity to use your skills and experience to really make a difference to people’s lives whilst expanding your skills and knowledge of the housing sector.

What you can expect from them

They are dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard they offer;-- Initial 25 Days annual leave (plus bank holidays), increasing with service.
- A flexible benefit scheme tailored to you, inclusive of healthcare options, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like
- Matched pension contributions of up to 7.5% of your salary with generous life assurance
- Eye care vouchers
- Holiday trading scheme allowing you to buy and sell leave
- Free counselling and legal advice scheme for you and your family
- Interest free loans for season ticket and study leave

Their commitment to equality and diversity means that they are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, adoption and paternity leave, and compassionate leave.

Applicants must be able to travel within the Borehamwood area to cover other schemes as and when required.

They are the UK’s largest provider of affordable housing. They are committed to playing their part in tackling the housing crisis, both as a social landlord and developer of new housing.

Their mission is to provide and maintain good quality housing for their residents and to build communities through high quality design and placemaking.

They are a social business, reinvesting their profits into building new homes and providing support and opportunities to their residents through their Futures, their charitable foundation.

Diversity and Inclusion

They want them to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. They embrace and celebrate their differences through various initiatives and support colleagues through a number of staff networks.

They’re committed to building a strong, diverse workforce and making them an inclusive place to work.