Food and Beverage Assistant

2 weeks ago

NewcastleunderLyme, United Kingdom Courtyard by Marriott Keele Staffordshire Full time

The Courtyard by Marriott Keele is grown their team Food and Beverage is what adds flavour to a stay Guests love to enjoy their favourite drink and meal whether it’s with friends, family, colleagues or just on their own. To deliver a great guest experience you will prepare beverages and serve food in a timely manner, helping guests to have memorable experiences whenever and wherever they join us.

DUTIES AND RESPONSIBILITIES:
Ø Greet guests pleasantly as they approach the bar, restaurant or coffee shop; promote drinks and food options and use up-selling skills to increase revenues

Ø Prepare beverages requested by guests using established pouring standards to provide a consistent product to the guests and to control costs.

Ø Take food orders and suggest upselling and bolt on items

Ø Monitor guest behaviour and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.

Ø check identification whenever the age of a guest requesting an alcoholic beverage service is questionable

Ø Follow established hotel safety protocols and procedures at all times. Immediately report any safety/service incident to the supervisor or manager on duty

Ø Take action to solve guest problems/complaints using appropriate service recovery guidelines

Ø Set up the bar, restaurant and coffee shop including all liquor, mixers, ice, garnishes, glassware and supplies. Perform all pre
- and post-shift tasks, relating to the shift procedures.

Ø Complete tasks on cleaning schedule ensuring standards required are maintained.

Ø receive credit payments from customers

Ø Always be clean and presentable wearing the company issued uniform.

**This job requires ability to perform the following**:
Ø Being passionate about people and service

Ø Must be at the minimum age to serve alcohol

Ø Communication skills are used frequently when interacting with guests, staff, cooks, and supervisors

Ø Ability to comply with local laws regarding food handling or serving of alcohol

Ø Reading and writing abilities are used often when completing paperwork, etc.

Ø Basic math skills are frequently used when handling cash and credit

Ø Have the ability to work a flexible schedule including nights, weekends and/or holidays

**Job Types**: Full-time, Permanent

**Salary**: £9.98 per hour

Shift:

- 8 hour shift

**Experience**:

- catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: One location

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