Insurance Officer

3 days ago

Stevenage, United Kingdom Hertfordshire CC Full time

**About the team**
We are a dedicated team committed to delivering exceptional service to both internal and external customers. Our vision is to uphold a leading reputation in risk management and insurance arrangements, ensuring top-quality service for HCC and District/Borough partners.
**About the role**
As an Insurance Officer, you will play a crucial role in managing liability claims submitted to the Council by members of the public, as well as handling motor and property claims. You will join a team of four officers responsible for claims handling, supported by five team members who specialize in insurance policy cover and risk management.

**Key responsibilities**:

- Manage liability, motor, and property claims efficiently.
- Collaborate with various Council departments, insurers, and solicitors.
- Provide excellent customer service to the public.
- Assist in enhancing the capabilities of our new claims handling software, implemented in 2024.

**About you**
Essential:

- Strong written and verbal communication skills.
- Demonstrable skills in using Microsoft Office (Outlook, Word, Excel, Teams).
- Experience in prioritising your own workload.
- Experience in interpreting and implementing policies.

Desirable:

- Experience using software to record information.
- Previous experience in claims handling or a related field.
- Experience of dealing with the public.
- Innovative mindset focused on process improvement.
- Full driving licence.

**How to apply**

**Additional information** Disability Confident**

**English Fluency**
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

Job Reference: HCC26577

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