Ao Administration Officer

**Details**:
**Reference number**:

- 377699**Salary**:

- £26,235- Per annum (pro rata for part time)- A Civil Service Pension with an employer contribution of 28.97%**Job grade**:

- Administrative Officer- AO**Contract type**:

- Permanent**Business area**:

- MOD - Strategic Command - Defence Medical Services (DMS)**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time, Job share**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Medical Centre, RAF Wyton, Huntingdon, Cambridgeshire, PE28 2EAAbout the job

**Job summary**:
Welcome to Defence Primary Healthcare (DPHC), we are an inclusive and dedicated organisation working hard to provide excellent care to our entitled personnel.

We are looking for an organised, enthusiastic and adaptable AO Practice Administrator with excellent communication and interpersonal skills to join our welcoming team within the Medical Centre at RAF Wyton Huntingdon, Cambridgeshire. You may be required to provide cover at other facilities within the Combined Practice Network (Bassingbourn, Chicksands and Wyton), as dictated by business needs.

This is a full time role consisting of 37 hours per week.

**Job description**:
The post holder will work as a member of the Defence Primary Healthcare (DPHC) Team, which will provide comprehensive, efficient and effective service in accordance with Ministry of Defence (MOD) and DPHC policies and procedures. The duties could include the preparation of notes and statistics before clinics and surgeries. Administration of all medical records for Service personnel and entitled civilians. General secretarial and administrative support to the Practice team. Facilitation of effective communication between patients, members of the Primary Healthcare (PHC) team, secondary care and other associated healthcare agencies.

The post holder will be required to use the Defence Medical Information Capability Programme (DMICP) computer system, having completed all necessary training. As the Medical Administration Officer, the post holder will have a major impact in promoting a positive image of the Healthcare Facility to patients and other users.

**_ Strategic Command Transformation_**

**Person specification**:
The duties and responsibilities of the role include, but are limited to:

- Opening up/locking of Practice premises and maintaining security in accordance with Practice protocols. Maintaining Health and Safety and Environmental protection standards and Control of Substances Hazardous to Health (COSHH). Ensuring colleagues and visitors to the Practice comply with Practice Health and Safety policy. Reporting all accidents, injuries and dangerous occurrences promptly to line management.
- Ensuring that the reception areas are never left unmanned during normal working hours and that patient and reception waiting areas are always clean and tidy. Ensuring patient information booklets are available and current. Ensuring that information boards are current.
- Overseeing the running of clinics, maintaining and monitoring the Practice appointments system. Preparing documentation for all clinics,
checking documents after clinics and taking appropriate action and filing away documents promptly.
- Receiving and assisting patients and visitors, directing to others as appropriate. Handling all general enquiries from patients and others, in person and on the telephone, and takes and records messages for other members of the team. Processing and distributing incoming (and outgoing) mail.

Please refer to the Terms of Reference for further details.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Working Together
- Managing a Quality Service
- Delivering at Pace

**Benefits**:

- Alongside your salary of £26,235, Ministry of Defence contributes £7,600 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Access to gym
- Pay as you dine facilities
- Free onsite parking

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.The sift will be completed within 5 working days of the vacancy closing date. Interviews will be held on a date to be confirmed.

There will be no reimbursement for any travel expenses for the interview.

Requests to work flexibly and/or part time will be considered, taking into account business needs.

Please note the salary will be pro-rata where part time hours are undertaken.

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