Customer Liaison Officer

2 weeks ago

Kidderminster, United Kingdom Howells Solutions Full time

**Customer Liaison Officer - Social Housing**

**24-28k**

**Permanent**

**Kidderminster**

Are you an experienced Resident/Customer/Tenant Liaison Officer with excellent customer contact and care skills? Do you have proven organisation skills along with the determination to further your career in an exciting new position? If so, we may be ableto help you

Here at Howells Solutions we are working with a leading, Social Housing and regeneration contractor to find a successful and proactive Customer Liaison Officer to join their team in Kidderminster working on Social Housing completing planned works includingexternal works, kitchens and bathrooms.

As the Customer Liaison Officer**, i**t will be your responsibility to develop positive relationships with residents of social housing in order to provide information and support during refurbishment, maintenance and major works programmes.You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is based in the public sector and previous experience working on social housing projects in a similar role is essential.

Customer Liaison OfficerKey Responsibilities include:

- Ensure all forms of communication are created, implemented, and understood by all links in the communication chain, i.e., office, site and client
- Full compliance with Health and Safety at Work Act
- Ensure all choices and preparations that are required to be made, are done in a timely manner, to suit the customer and lead times applicable
- Notify customers of the intended start dates for the work and update the customers accordingly
- To manage customer expectations by ensuring they understand the nature and scope of works, the likely extent of disruption during the works and the mutual obligations of themselves and the contractor before, during and after the works, by undertaking aresident induction visit
- Ensure you visit/contact customers daily
- Deal with any issues/complaints on behalf of the customers, resolving them in order to stop complaints being registered in accordance with company standards

**Customer Liaison Officer Skills, Experience & Qualifications**
- Previous experience, in a customer facing environment
- Ability to deal with sensitive situations,interpersonal skills, problem solving, patience and understanding
- Ability to prioritise and work flexibly within the allotted hours
- Full driving licence
- Ability to communicate using written and verbal skills
- Ability to prioritise workload
- Communicate courteously and positively at all levels
- Working knowledge of MS Excel and Word

You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success.

This is a full time, permanent role, with a salary of 24-28k plus car allowance.

**Applications

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