Sales Advisor

**Ted’s Guide to what the Sales Advisor does around here**

**Ted’s Mission Statement**
- Our Mission is to build a successful company through the creation of a leading designer brand. By conducting ourselves in an _
- efficient_
- and _
- courteous_
- manner and by maintaining Ted’s high standards and _
- integrity_
- , we pride ourselves in always being in a position to satisfy the needs of our customer. In order to protect the _
- ethos_
- and _
- persona_
- for which we have gained an enviable reputation, we always ask ourselves the question: _
- ‘Would Ted do it that way?’_**
- Our approach is “no ordinary” and so are our people. Ted is looking for talenTED new recruits to join his expanding UK & Europe teams.
- ExciTED for a new opportunity? Ted Baker London is currently seeking a talented and passionate part-time sales advisor for our beautiful Stanstead Airport location
- So, You Think You've Got What it Takes...
- The role of the Sales Advisor is to maximise sales, through a high level of service to Ted’s customers, always striving to go the extra mile. Be a proud and passionate ambassador of Ted, who understands and promotes the company “Mission Statement” and “Vision”.

**Main responsibilities**

**_People_**
- A high level of team participation, working with integrity and respect for others
- Actively drive and document your own learning to contribute to the success of the team and location
- Be adaptable and flexible to the needs of the business in support of the team and the location
- Collaborates with the teams in all meetings and briefings
- Supports new hires within the team through friendly mentorship
Display a dedicated approach to self-awareness and self-development -Understand the core values and culture of Ted and reflect these in all efforts

**_Product_**
- Use all available tools and information to keep up to date on current product and increase awareness of the product in terms of Called, Colour, Composition, Cost, Care, Cut (The 6 C’s.)
- Follow merchandising guidelines, replenishment method and housekeeping standards to ensure that Ted is represented at the highest level
- Demonstrate a keen personal interest in Ted and supports brand messaging

**_Commercial_**
- Demonstrate all requirements of Ted’s School of Excellence
- Delivering Greet, Observe, Talk, Fit, Assist, Thank (GOTFAT) with enthusiasm and consistency, understanding the impact of actions on the customer experience and sales
- Have a good understanding the variety of customer profiles and use of sales techniques in order to build loyal customer relationships both online and offline
- Actively seeking knowledge and taking personal ownership of achieving and exceeding location KPI’s and supporting all brand promotions and campaigns
- Be proactive in the capture of customer data at PoS -where relevant -and understand how this actively informs customer relationship management
- Keep yourself and customers up to date on and take an active interest in sharing Ted’s social media activity
Proudly support the integration of new technology in to our customer service proposition -Deliver a warm and memorable customer service experience

**_Operations_**
- Follow Company policies and procedures with an ability to work unsupervised
- Adhere to all Company health and safety procedures. Use equipment properly and report any potentially unsafe conditions to management
- Adhere to all loss prevention measures and protect the assets of the Company by reporting any misuse or theft of Company property to management.

**Benefits**
- At Ted we offer a range of benefits so you can enjoy wearing Ted, look after your health and share in the success of your store location.
- We’ll provide you with access to our generous KitTED benefit from day 1 which gives you 75% off Ted kit so you can look great from the start, Ted to Toe Once you have completed your settling in period we’ll also give you £500 of free Ted kit per season and a generous 40% off Ted for your friends and family.
- We have a generous bonus scheme which rewards the whole store team monthly for the achievement of sales targets which pays up to 15% of monthly salary.

**Ted’s Core Competencies**
Satisfy the needs of our customer, always -Pursue growth and opportunities through initiative and proactivity
- Build open and honest relationships with clear communication
Create a positive team environment, encourage collaboration -Be proud, passionate, motivated, committed
- Take ownership, be accountable