Retail Assistant

3 days ago

Oakham, United Kingdom Sigma Sports Ltd Full time

_**Role overview**:_**Retail Sales Advisor**

Our Retail Sales Assistants are passionate about excellent customer service and our products. You will have a keen interest in the cycling world and will be someone that enjoys working with the public and can work as part of a team to promote the best customer experience possible.
- **Your Key Objectives**:_
- Ensure that all customers receive a high level of service, including greeting all customers on entering the shop, assisting in their choice of purchases, processing sales through the till system whilst ensuring accuracy at all times.
- Become a product expert in order to provide the level of service required.
- Maintain a professional, positive, helpful, and cheerful attitude at all times.
- Work as part of a team to achieve sales targets and margins by maximizing every sales opportunity.
- Ensure feedback from customers is communicated to the supervisor/store management.
- Attend regular shop meetings and training sessions, as and when required.
- Assist supervisor/managers with other tasks should they be requested.
- Supporting in all other ways our drive to have the best possible customer service and highest quality stores.
- When required help with ticketing and tagging when new stock arrives.
- Help ensure that the shop is presentable at all times and that the stock is clean, tidy, and correctly labelled.
- Help ensure that the daily shop tasks are completed e.g., hoovering, cleaning, steaming, emptying of bins etc.
- Inform the shop supervisors of any maintenance needed e.g., light bulbs.
- Help provide cover for other staff members' absence due to holidays and sickness.
- **Desirable and Essential Skills and Experience to demonstrate**:_
- Previous face-to-face customer service experience in a retail setting is essential.
- Willing to work Monday to Sunday on a rota basis.
- You will have an approachable and friendly demeanour.
- You are attentive to the customer needs with good interpersonal skills to be able to recognise opportunities for up-selling in subtle ways.
- You are able to work as part of a team.
- You will be self-motivated but willing to take instruction if given.
- Willing to contribute to other tasks required such as during stock-takes, store refurbs or events.

**Job Types**: Full-time, Part-time, Permanent

Pay: £8.15-£11.44 per hour

Expected hours: 40 per week

Additional pay:

- Commission pay

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Store discount

Schedule:

- Day shift
- Every weekend
- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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