Night Shift Incharge

1 week ago

Swindon, United Kingdom Wiltshire hotel Full time

**Job Summary**:
We are seeking a responsible and experienced **Night Incharge** to oversee night operations at our property. This position involves supervising the front desk, ensuring guest satisfaction, managing safety protocols, and completing key end-of-day reports. You will serve as the senior-most staff member on duty overnight and be responsible for the smooth running of the property during this time.

**Key Responsibilities**:

- Oversee all front desk operations during night hours.
- Ensure smooth check-in and check-out processes for guests arriving or departing overnight.
- Act as the main point of contact for all guests and handle emergencies, complaints, or special requests.
- Supervise night staff (e.g., security, housekeeping, or maintenance on shift).
- Perform night audit functions, reconcile daily transactions, and prepare reports for management.
- Ensure all property areas are secure and comply with health & safety standards.
- Monitor fire panels, alarms, and CCTV systems, and respond to incidents as per protocol.
- Coordinate with housekeeping and maintenance teams for early morning needs or issues.
- Prepare wake-up calls and manage early morning guest services.
- Ensure all guest service standards and policies are followed.

**Requirements**:

- Previous experience in a hotel front office, night auditor, or supervisory role.
- Strong leadership and decision-making abilities.
- Knowledge of hotel management systems (e.g., Opera, Protel, or similar PMS).
- Excellent communication and conflict resolution skills.
- Ability to remain calm and professional in high-pressure situations.
- Good numerical and reporting skills.
- Eligible to work in the UK.
- Flexibility to work nights, weekends, and holidays.

**Job Types**: Full-time, Part-time, Permanent, Temporary

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