Regional Account Support Administrator

3 days ago

Bristol, United Kingdom Biffa Ltd Full time

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our 10,000+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management

Help us make a difference as a **Regional Account Support Administrator.**

(This role has a flexible approach to home working with some travel required to meet the needs of the business).

**A quick look at the role.**

The purpose of the role is to support the Regional BDM and BIM teams with back office processes and administration: - To support the BIM and RAM team in managing a portfolio of SME and Major accounts through dealing with customer queries/requests and reporting.Support in delivering the Retention, Growth and improved profitability of the portfolio accounts. Support on rebids and tenders. To support the BDM team with sales and appointments, sales campaigns, sales admin and tender process.

**Why it's an opportunity not to be wasted.**

1. Working with the new business and account management teams to manage a portfolio of accounts.

2. Manage against a range of targets. Deliver Growth, Retention and improved profitability in relation to portfolio accounts. Support the new business team in delivering their new business targets.

3. Support with the Regional tender requirements

4. Deal with queries and complaints from a variety of customers with a view to getting it right first time. Keep abreast of any changes in company policies and procedures to ensure that the correct advice is offered and procedures are followed. Manage ARTLogs, QLS logs and customer queries.

5. Manage and deliver customer MI Reports and support the RCM with their back office requirements.

6. Effectively use CRM to enter sales leads, customer contact and accurately record sales activities in line with the quality guidelines for the department. Provide admin support and tele-selling for the BDM team.

7. Work with the account management and Operations teams to identify creative and innovative solutions which will reduce churn in line with company targets.

**Here's what we require**:
Having experience in a commercial environment Previous of Back Office sales support, admin, or customer service.

Able to communicate effectively in writing, on a 1:1 basis and by phone.

Adhere to strict deadlines.

Customer focus and empathetic to customer needs.

**And here's why you'll love it at Biffa.**
- Ongoing career development, training and coaching - because if you don't grow, we don't grow.
- Competitive salary.
- This role has a flexible approach to home working with some travel required to meet the needs of the business.
- Generous pension scheme.
- Medical and dental scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
- Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.

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