Apprenticeship - Customer Support

2 weeks ago

Huddersfield, United Kingdom Cummins Inc. Full time

**DESCRIPTION**

We are looking for an enthusiastic Customer Support Apprentice to join our team that specialize supporting our internal & external customers as part of the Sales & Marketing department based in Huddersfield, UK. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential

**Summary of the course**:
The Customer Support Apprentice role is a developmental position within the Sales & Marketing department. During the apprenticeship you will work five days per week, inclusive of one day per week for study at Kirklees College. The working hours are 35 hours per week (with flexibility to suit business needs). On completion of this apprenticeship, you will obtain a Level 2 Customer Service Practitioner qualification.

**RESPONSIBILITIES**

**In this role, you will make an impact in the following ways**:

- Working with internal cross functional teams using and developing your communication skills
- Coordinating internal teams in order to find successful outcomes
- Learning internal systems so that you can support the Customer Support team with daily tasks
- Developing your problem solving skills in order to assist the team with customer issues
- Supporting the team on projects, this may be from an administrative stand point or representing the customer
- Developing excel and presentation skills communicating effectively with internal and external stakeholders

**QUALIFICATIONS**

**To be successful in this role you will need the following**:

- A minimum of 5 GCSEs Grade A_- C (level 4-9): Including English language and Mathematics_
- Excited by the opportunity for this role, with a passion for customer service, relationship building and continuous improvement
- Competent use of Microsoft software packages such as PowerPoint, Excel and Word with a strong aptitude for technology, ability to research and implement technology solutions
- Effective communication, developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

**Why Cummins**

As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.

**Working at Cummins**

At Cummins, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified individuals, regardless of race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or any other status protected by law. As a disability confident employer, we strive to make our recruitment process as accessible as possible. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters’

**Job** Sales

**Organization** Cummins Inc.

**Role Category** Hybrid

**Job Type** Apprenticeship

**ReqID** 2416534

**Relocation Package** No

  • Apprenticeship - Customer Support

    2 weeks ago

    Huddersfield, United Kingdom Cummins Full time

    **Career Path**: Sales **Organization**: Cummins Inc. **Role Category**: Hybrid **Job Type**: Apprenticeship **ReqID**: 2416534 **DESCRIPTION** We are looking for an enthusiastic Customer Support Apprentice to join our team that specialize supporting our internal & external customers as part of the Sales & Marketing department based in Huddersfield,...

  • Customer Support Analyst

    6 days ago

    Huddersfield, Kirklees, United Kingdom Helix Support Full time

    Company DescriptionHelix Support is a customer experience company providing world-class outsourced support to international clients. We specialize in handling emails, live chat, inbound calls, and social media support for businesses abroad. Our mission is to deliver professional, efficient, and empathetic customer service that builds trust and drives client...

  • Registry Assistant

    2 weeks ago

    Huddersfield, United Kingdom University of Huddersfield Full time

    **Salary** Grade 4 (£24,184 - £26,287 per annum, pro rata) **Basis** Part time **Job category/type** Administrative and support **Date posted** 01/11/2024 **Job reference** R7700 **Fixed term for 12 months (maternity cover), 22.2 hours per week** We have an exciting opportunity for a Registry Assistant (Apprenticeships) to join our Centre for...

  • Machining Operations Apprenticeship

    2 weeks ago

    Huddersfield, United Kingdom Cummins Full time

    The Machining Operations Apprenticeship pathway builds on machine tool process training across different component areas’ on a wide variety of machine processes. This training development is undertaken through process rotations across the Huddersfield Machining Cells learning CNC-controlled processes and systems to support the delivery of machined...

  • Apprenticeship - Machining Operations

    1 week ago

    Huddersfield, United Kingdom Cummins Inc. Full time

    **DESCRIPTION** **Summary of the course**: The machining Apprentice role is a developmental position within the plant operations function. During the apprenticeship you will work 5 days per week, this will initially be full time in college for the first academic year, and subsequently, 4 days per week in company with 1 day in college from the second...

  • Apprenticeship Engagement Officer

    2 weeks ago

    Huddersfield, United Kingdom University of Huddersfield Full time

    Job description **Fixed term for 14 months, 37 hours per week** The School of Human and Health Sciences is looking for a talented and experienced professional who will support new primary care employers in the region to engage in apprenticeships. This is an exciting opportunity for an experienced individual to provide guidance, knowledge and support to new...

  • Apprenticeship Engagement Officer

    3 days ago

    Huddersfield, United Kingdom University of Huddersfield Full time

    Job description **Fixed Term appointment for 24 months, 37 hours per week** *** The School of Human and Health Sciences is looking for a talented and experienced professional who will support new primary and social care employers in the region to engage in apprenticeships. This is an exciting opportunity for an experienced individual to provide guidance,...

  • Apprenticeship Engagement Officer

    1 day ago

    Huddersfield, United Kingdom University of Huddersfield Full time

    Job description **Fixed term for 24 months, 37 hours per week** The School of Human and Health Sciences is looking for a talented and experienced professional who will support new primary and social care employers in the region to engage in apprenticeships. This is an exciting opportunity for an experienced individual to provide guidance, knowledge and...

  • Commercial Administration Apprenticeship 15 Months

    7 days ago

    Huddersfield, United Kingdom Talentspa Full time

    **Commercial Administration Apprenticeship (15 months)** **Huddersfield, West Yorkshire** **Working Hours: Monday - Thursday, 08.45-17.00, Fridays 08.45-16.00 (40 hrs p/w)** **Salary: National Minimum Wage (NMW/NLW)** **Benefits: Up to 30 days holiday (FTE), Sportswear discounts, early finish Fridays, pension scheme** Our Client is a market leader in...

  • Apprenticeship - Technical Operations

    1 week ago

    Huddersfield, United Kingdom Cummins Inc. Full time

    **DESCRIPTION** We are looking for an enthusiastic apprentice machinist to join our made in works team for our Turbocharger business in Huddersfield, UK. During your apprenticeship with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your...