Patient Care Co-ordinator
2 days ago
**Job Summary**
To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To ensure administrative and clerical duties within the Practice are carried out within the guidelines and policies.
To project a positive, friendly and professional image to patients, visitors and colleagues at all times.
**Responsibilities**
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- Deal with general enquiries, make appointments and book patients in as arrived.
- Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Ensure that all new patients (temporary / INT or permanent) are aware of Practice arrangements and requirements and registration procedures are completed accurately.
- Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.
- Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.
- Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.
- Support the prescription team with repeat prescriptions in accordance with Practice policy.
- Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.
- Ensure paper records are kept in good repair, with all necessary information up to date and clearly visible.
- Ensure electronic records are up to date and accurate.
- Opening up the premises when required, de-activating the alarm and preparing the premises to receive patients.
- Locking up the premises when required, ensuring that the building is totally secure, internal lights are all off and the alarm activated.
- Ensure building security at all times, keeping staff access points locked between 8:30 close of business and closing windows if last to leave the office at the end of the working day.
- Any other reasonable task allocated by a member of the Management team.
**Experience**
- Experience of working with the general public
- Experience of administrative duties
**Job Type**: Part-time
Pay: Up to £12.05 per hour
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 28/02/2025
Reference ID: Patient Care Co-ord Sep24
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