Complaints Handler
4 days ago
**Complaint Handler / Working towards Level 4 Diploma**
**Competitive Salary + Up to 25% Performance Bonus + Superb Benefits**
**Bristol**
**HYBRID WORKING (ideally 2 days office / 3 days home)**
**The Job**:
To undertake quality checking for the Client Liaison division, reviewing the decisions made on complaints about advice, Partner-service or product-related issues and ensuring appropriate client outcomes.
**Key Responsibilities of the Job**:
Provide accurate and effective support to the Client Liaison division in its handling of complaints.
Act as quality gatekeeper, protecting the brand, by carrying out quality checks on non-complex complaint investigations.
Act as a point of contact for other team members to discuss complaint findings and outcomes.
Ensure complaints are handled in line with the principle of treating clients fairly and in a cost-effective manner
**The Person**:
Experience of regulated complaint handling within the financial services industry
Experience of acting in a Quality Assurance role preferred but not essential
Excellent communication skills, both verbal and written, and the ability to make appropriate, equitable and pragmatic decisions while clearly documenting reasoning and action required
Excellent attention to detail
PC Literate - including Excel, Word, Outlook
CII Level 3 Certificate in Financial Services / working towards Diploma (or equivalent)
**The Hours**: Monday to Friday (35 hours per week)
**The Benefits**: Hybrid & Remote working options, 28 days bank holiday + option to buy more + Bank Holidays, 10% pension rising to 12.5% and 15% after length of service, Life Assurance 10 x death in service, Permanent Health Insurance, Health Screening, Private Medical Insurance, Critical Illness cover, Employee Assistant Programme, optional Dental cover, Cycle to work scheme, Discounted Gym Membership, Local Discounts, SmartTech, Share Incentive Plan, SAYE, Training & Exam feed paid, Maternity, Paternity and Adoption - 26 weeks full pay, Up to 25% Company / Personal Performance Bonus.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Work Location: In person
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